Senior Leader, UC & CX Professional Services

Mitel; Minneapolis (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

Mitel is seeking a Manager of Professional Services in the United States to lead a customer‑facing team delivering UC and CX solutions. You will align technical delivery with business outcomes, scale delivery practices, and collaborate across Sales, Solution Engineering, Product Management, and Customer Success.

You will drive capability development, oversee delivery quality, and own customer outcomes across a portfolio of engagements while guiding change and ensuring executive alignment with

Qualifications

• Bachelor’s degree in business, technology, engineering, or related field.
• Five+ years in Professional Services, technology consulting, or related delivery.
• Experience leading, coaching, and developing professionals.
• Experience managing a portfolio of complex customer implementations with delivery accountability.
• Strong understanding of unified communications, collaboration, CX, or related technologies.
• Knowledge of solution architecture, system integration, APIs, workflow design, and enterprise environments.
• Ability to connect technical capabilities with customer workflows and business outcomes.
• Experience introducing new delivery practices within a changing organization.
• Strong operational and analytical skills including capacity planning, resource management, risk, forecasting, and utilization.
• Ability to travel approximately 25% of the time.

Responsibilities

• Lead, coach, and develop Professional Services engineers and consultants delivering UC, integration, workflow, and CX.
• Build a high-performing, customer‑focused culture grounded in accountability and delivery excellence.
• Assess capabilities and develop a skills roadmap aligned with customer needs and market demand.
• Expand capabilities beyond traditional UC to include APIs, automation, and value‑driven consulting.
• Establish development plans, mentoring, and knowledge sharing to grow team capabilities.
• Support recruiting, onboarding, succession planning, and workforce development.
• Lead organizational changes with clear communication and accountability.
• Own delivery performance and outcomes across a portfolio of engagements.
• Ensure understanding of customer business requirements and desired outcomes.
• Guide customers to improve workflows, employee experiences, and operational efficiency.
• Escalate complex delivery challenges and manage expectations with stakeholders.
• Promote documentation, enablement, and adoption for sustained value.

Skills

Leadership

Coaching

Delivery management

Stakeholder management

Executive communication

Travel readiness

Education

Bachelor's degree in related field

Tools

APIs

System integration

Enterprise architecture

Job description

Mitel is seeking a Manager of Professional Services in the United States to lead a customer‑facing team delivering UC and CX solutions. You will align technical delivery with business outcomes, scale delivery practices, and collaborate across Sales, Solution Engineering, Product Management, and Customer Success.

You will drive capability development, oversee delivery quality, and own customer outcomes across a portfolio of engagements while guiding change and ensuring executive alignment with