Manager, Professional Services

Mitel; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Mitel is seeking a Manager, Professional Services to lead a customer-facing team delivering unified communications and customer experience solutions. This leader will play an important role in transforming the Professional Services organization: building new technical and consultative capabilities, improving operational discipline, and evolving the team beyond traditional product implementation.

This role owns team performance, delivery quality, resource readiness, and operational execution

Job description

Job Summary

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

The Manager, Professional Services leads a customer-facing team responsible for delivering high-quality unified communications and customer experience solutions. This leader will play an important role in transforming the Professional Services organization: building new technical and consultative capabilities, improving operational discipline, and evolving the team beyond traditional product implementation.

The role will develop a team capable of delivering integrated UC and CX solutions with an increasing focus on business requirements, system integration, workflow optimization, automation, and customer adoption. The manager will ensure that technical delivery is connected to the customer’s operational objectives and produces measurable business outcomes.

This position owns team performance, delivery quality, resource readiness, and operational execution across a portfolio of customer engagements. The successful