UC Contact Center Agent I

LifeBridge Health; Randallstown (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

403(b) retirement plan

Tuition reimbursement

Generous paid time off

Job summary

LifeBridge Health's Contact Center is hiring an Agent I to handle patient requests by phone, EMR portal, LBH website, and other channels. You will process appointments, prescription refills, preauthorizations, and referrals, while partnering with staff to enhance the patient experience.

The role requires 1–3 years of experience, preferred High School/GED, and Medical Terminology Certification. Competitive benefits and a supportive team culture empower you to grow within a dynamic health system.

Qualifications

• 1–3 years of experience in a customer-facing role.
• Preferred: High School / GED.
• Preferred: Medical Terminology Certification.

Responsibilities

• Handle patient requests via phone, EMR portal, LBH website, or other channels.
• Schedule appointments and process prescription refills.
• Assist with preauthorizations and referrals; coordinate with providers and departments.
• Collaborate with colleagues to proactively address patient needs and improve experiences.

Skills

Customer service

Communication

Problem solving

Education

High School / GED

Job description

Summary:
The Contact Center - Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.

Experience:
Required:
* 1-3 years
Education:
Preferred:
* High School / GED
Licensures & Certifications:
Preferred:
* Medical Terminology Certification

Pay Range: $17.00 to $23.58 Based On Experience

Benefits:

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support
• 403(b) retirement plan with employer match, pension, and life and disability insurance
• Tuition reimbursement toward advanced degrees and specialty certifications
• Generous paid time off, fitness discounts, and free on-site parking

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.