Patient Services Contact Center Agent I

LifeBridge Health; Randallstown (MD); On-site; USD 23,419,000 - 31,120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Generous paid time off

Fitness discounts

Free on-site parking

Job summary

LifeBridge Health is seeking a Contact Center - Agent I to handle patient requests by phone, EMR portal, LBH website, or other unified communications. You will assist with appointments, prescription refills, preauthorizations and referrals, working closely with other staff to ensure a seamless patient experience.

Essential experience: 1–3 years in a customer-service or call-center role. We offer competitive pay, comprehensive benefits, and opportunities to grow within a supportive health system.

Qualifications

• 1–3 years in a customer-service or call-center role.
• Experience with healthcare or patient-facing interactions is a plus.

Responsibilities

• Handle patient requests via phone, EMR portal, LBH website, or other unified communications.
• Assist with appointments, prescription refills, preauthorizations, and referrals.
• Collaborate with staff to enhance the patient experience.

Skills

Customer service

Multichannel support

Communication skills

Job description

LifeBridge Health is seeking a Contact Center - Agent I to handle patient requests by phone, EMR portal, LBH website, or other unified communications. You will assist with appointments, prescription refills, preauthorizations and referrals, working closely with other staff to ensure a seamless patient experience.

Essential experience: 1–3 years in a customer-service or call-center role. We offer competitive pay, comprehensive benefits, and opportunities to grow within a supportive health system.