UC CONTACT CENTER AGENT I

Lifebridge Health; Owings Mills (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness programs

Mental health support

403(b) retirement plan with match

Tuition reimbursement

Paid time off

Fitness discounts

Free on-site parking

Life and disability insurance

Job summary

LifeBridge Health is seeking an Agent I for its Contact Center in Owings Mills, MD. The role handles patient requests via phone, EMR portal, and LBH website, including appointments and prescription refills, with focus on timely, accurate responses.

Preferred candidates have 1-3 years in a service environment and may hold a Medical Terminology Certification. Competitive pay and comprehensive benefits are offered.

Qualifications

• 1-3 years of experience in a customer-focused role.
• Preferred Medical Terminology Certification.

Responsibilities

• Handle requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications.
• Assist with appointments, prescription refills, preauthorization, and referral follow-up.
• Collaborate with staff to identify and respond to LBH customer needs and improve the patient experience.

Skills

1-3 years of experience

Education

Medical Terminology Certification

Job description

Summary:
The Contact Center - Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.

Qualifications:

• 1-3 years of experience

Licensures & Certifications:

Preferred:

• Medical Terminology Certification

Pay Range: $17.00 to $23.58 (Based On Experience)

Benefits:

Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support

403(b) retirement plan with employer match, pension, and life and disability insurance

Tuition reimbursement toward advanced degrees and specialty certifications

Generous paid time off, fitness discounts, and free on-site parking

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.