UAS Coordinator

Centers Plan for Healthy Living; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Centers Plan for Healthy Living is seeking a Care Coordinator to work with a multidisciplinary team to support members in the Managed Long Term Care program and related lines of business. The role focuses on scheduling, communication, and documentation to ensure timely and coordinated care.

Responsibilities include managing UAS assessments, meeting daily quotas, preparing reports, and serving as an advocate between members, families, physicians, and the care team.

Qualifications

• 2 years customer services experience
• Strong written and verbal communication skills
• Computer proficiency
• Strong multi-tasking abilities
• Experience in managed care (preferred)
• Bilingual (preferred)

Responsibilities

• Assist in scheduling of ongoing member visits and track/cancel as needed
• Meet daily scheduling quotas
• Provide a daily report of all scheduled visits
• Upload UAS documents into member files
• Generate member correspondence and mailings
• Coordinate communication between Field Assessors and the care team
• Document daily calls and care coordination interventions/outcomes
• Liaise between member/family, physicians and the care team for scheduling assessments
• Participate in ongoing education activities
• Ensure compliance with policies and regulations
• Other assigned duties

Skills

Customer service

Communication skills

Computer proficiency

Multi-tasking

Education

HS Diploma

Bachelor's Degree

Tools

Microsoft Office

Excel

Job description

JOB SUMMARY

The Care Coordinator works within a multidisciplinary care team to help assist with the care of members enrolled in CPHL Managed Long Term Care program and other LOBs to facilitate, schedule and arrange a variety of treatments and healthcare related activities.

REPORTING RELATIONSHIPS

Reports to Care Coordination Manager and shares a collaborative relationship with the Care Management Team and other departments involved in member's care.

PRIMARY RESPONSIBILITIES

• Assists in scheduling of ongoing member visits such as UAS Assessments for the Field Assessors which includes tracking and rescheduling of canceled appointments.
• Must reach daily scheduling quotas
• Provide a daily report of all scheduled visits
• Assists with uploading all UAS documents into members files accordingly
• Generates member correspondence and handles mailings as needed.
• Coordinates communication between Field Assessors and other members of the multidisciplinary team
• Documents daily calls and follows care coordination documentation guidelines which includes but is not limited to: documentation of problems, interventions and outcomes.
• Acts as liaison and member advocate between the member/family, physician(s) and the care team to ensure timely and effective communication in regards to scheduling the member's assessment
• Participates in on-going education activities
• Ensures that all job responsibilities are carried out in compliance with CPHL policies, NY State and Federal regulations.
• Other assigned duties

EDUCATION AND EXPERIENCE

Education:

Required: HS Diploma

Preferred: Bachelor's Degree

Type of Experience:

Required:

• 2 years customer services experience
• Strong written and verbal communication skills
• Computer proficiency
• Strong multi-tasking abilities

Preferred:

• Experience working within a managed care environment
• Experience working with the geriatric population
• Bilingual

Specific Technical Skills:

Preferred:Computer proficiency in Microsoft Office applications, Excel

Certifications/Licensure:

Required:None

SCOPE INFORMATION

# Direct Reports:0

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to operate a computer and telephone

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.They should not be construed as an exhaustive list of all responsibilities, duties and skills required.