Field Coordinator

Centers Plan for Healthy Living; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Centers Plan for Healthy Living is seeking a Field Coordinator to support care management by scheduling and performing in-person visits at members' residences, coordinating with the Care Management team to meet each member's care needs. The role requires travel to member homes and adherence to regulatory guidelines while maintaining accurate documentation.

The ideal candidate has a High School Diploma, strong communication skills, and experience in customer service.

Qualifications

• High School Diploma is required.
• Experience in customer service.
• Strong written and verbal communication skills.
• Organizational skills with attention to detail and multi-tasking.

Responsibilities

• Schedule and conduct in-person visits at the member's residence.
• Review and complete visit documentation with the member or caregivers.
• Maintain up-to-date documentation for assigned cases.
• Follow care coordination documentation guidelines (problems, interventions, outcomes).
• Reach weekly caseload and provide daily report of completed visits.
• Coordinate resources and services with Care Management to ensure safe, effective care.
• Participate in team meetings and ongoing educational activities.
• Ensure compliance with CPHL policies, NY State, CMS, and Federal regulations.
• Other assigned duties.

Skills

Customer service

Written & verbal communication

Organization & multitasking

Education

High School Diploma

Tools

Microsoft Office

Excel

Job description

JOB SUMMARY:

The Field Coordinator is an essential team member of Centers Plan for Healthy Living's Care Management department and assists with the care of all members enrolled in CPHL's managed care plans. The Field Coordinator schedules and completes in-person visits as part of routine follow-up and collaborates with Care Management to ensure the member's care needs are met.

PRIMARY RESPONSIBILITIES:

• Schedule in-person visit appointments
• Perform routine in-person visits at the member's residence (home, nursing facility, adult care facility, etc.)
• Review and complete in-person visit documentation with the member and/or their caregiver(s)
• Maintain up-to-date and accurate documentation for assigned cases
• Follow care coordination documentation guidelines, which includes, but is not limited to: documentation of problems, interventions and outcomes
• Reach weekly caseload requirement and provide daily report of completed visits
• Collaborate with Care Management to coordinate resources and services for members, including working with the member and caregiver(s) to ensure safety in the community, providing education, and obtaining relevant information to coordinate care
• Participate in team meetings and on-going educational activities as required
• Ensure that all job responsibilities are carried out in compliance with CPHL policies, NY State, CMS, and Federal regulations
• Other assigned duties

Education and Experience:

Education

Required: High School Diploma

Type of Experience

Required:

• Experience with customer service
• Strong written and verbal communication skills
• Organizational skills including attention to detail and multi-tasking skills

Preferred:

• Experience working in managed care environment
• Experience working with geriatric population
• Bilingual

Specific Technical Skills

Preferred:

• Computer proficiency in Microsoft Office applications, Excel

Certifications/Licensure:

Required:

• None

Physical Requirements

• This position requires traveling to the member's residence; must be able to travel between boroughs and have access to a vehicle or transportation
• Must be able to operate a computer and telephone