UM Care Coordinator

Centers Plan for Healthy Living; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Centers Plan for Healthy Living is seeking an Utilization Management Care Coordinator in New York. You will work with a multidisciplinary team to facilitate authorization requests and support member care.

Responsibilities include coordinating with providers and staff, advocating for members, and ensuring compliance with regulations. Strong communication and computer skills are required, with managed care experience preferred.

Qualifications

• Strong written and verbal communication skills.
• Computer proficiency in standard office software.
• Strong multi-tasking abilities.
• Experience in a managed care environment.
• Preferred: proficiency with Microsoft Office applications.

Responsibilities

• Assists in the prior authorization of services and ongoing authorization requests.
• Assists in completing authorization updates as needed per care plan.
• Coordinates with providers regarding authorization activities.
• Coordinates communication between authorization staff, members and providers.
• Acts as liaison and member advocate to ensure timely communication in care.
• Participates in case round meetings and ongoing education.
• Ensures compliance with CPHL and state/federal regulations.
• Other assigned duties.

Skills

Communication skills

Computer proficiency

Multi-tasking

Managed care experience

Education

HS Diploma

Bachelor’s Degree

Tools

Microsoft Office

Job description

JOB SUMMARY:

The Utilization Management Care Coordinator works within a multidisciplinary care team to assist with the care of members enrolled in our Managed Long Term Care program and facilitate authorization requests for eligible members.

PRIMARY RESPONSIBILITIES:

• Assists in the prior authorization of services and ongoing authorization requests
• Assists in completing authorization updates as needed based on the care plan of the member
• Coordinates with providers regarding authorization activities
• Coordinates communication between authorization clinical staff, members and providers as needed
• Act as liaison and member advocate between the member/family, physician(s) and the care team to ensure timely and effective communication in regards to the member’s care
• Participates in case round meetings and on-going education activities
• Ensures that all job responsibilities are carried out in compliance with CPHL and State and Federal regulations
• Other assigned duties

EDUCATION AND EXPERIENCE:

Education

Required: HS Diploma

Preferred: Bachelor’s Degree

Type of Experience

Required:

• Strong written and verbal communication skills
• Computer proficiency
• Strong multi-tasking abilities

Preferred:

• Experience working within a managed care environment

Specific Technical Skills

Preferred: Computer proficiency in Microsoft Office applications

Certifications/Licensure:

Required: None

SCOPE INFORMATION

# Direct Reports: 0

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to operate a computer and telephone

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required.