Two-Location Onsite IT Infrastructure Engineer

Mykelly; Waterloo (IA); On-site; USD 39,000 - 44,000; Full time

Job summary

Mykelly is seeking an Infrastructure Engineer to provide onsite IT support across two locations. The role will troubleshoot computers, printers, Windows systems, ServiceNow tickets, assets, and basic network or security issues in both office and manufacturing environments.

The ideal candidate will have experience with Windows, networking fundamentals, and strong communication skills, with travel between locations using a personal vehicle.

Qualifications

• Knowledge of Windows, computing and networking fundamentals.
• 0

Responsibilities

• Provide onsite deskside IT support at two locations.
• Image computers and resolve ServiceNow tickets.
• Troubleshoot Windows, hardware, software, printers, and peripherals.
• Replace printer toner and basic printer components.
• Update Asset Center records and manage IT assets.
• Follow knowledge-base articles and procedures.
• Maintain contact lists, process logs, incident reports, inventory, and service records.
• Order supplies, monitor inventory, and coordinate equipment maintenance.
• Communicate effectively with users, suppliers, and support teams.
• Escalate issues outside established procedures.
• Travel between locations using a personal vehicle.

Skills

Windows fundamentals

Networking fundamentals

Troubleshooting

Microsoft Office

Security concepts

Communication

Documentation

Organizational skills

Driver's license

Education

IT-related degree or coursework

Tools

ServiceNow

PowerShell

VB/VBA

Python

AI tools (Copilot/ChatGPT)

Job description

Mykelly is seeking an Infrastructure Engineer to provide onsite IT support across two locations. The role will troubleshoot computers, printers, Windows systems, ServiceNow tickets, assets, and basic network or security issues in both office and manufacturing environments.

The ideal candidate will have experience with Windows, networking fundamentals, and strong communication skills, with travel between locations using a personal vehicle.