Onsite IT Infrastructure Engineer — Two-Location Support

Mykelly; Milan (IL); On-site; USD 34,000 - 49,000; Full time

Job summary

Mykelly is seeking an Infrastructure Engineer to provide onsite IT support across two locations. You will troubleshoot computers, printers, Windows systems, and ServiceNow tickets, handling assets and basic network or security issues in both office and manufacturing settings.

The role requires strong communication and organizational skills, a valid driver's license, and the ability to work in a non-climate-controlled shop-floor environment. Travel between locations is expected.

Qualifications

• Knowledge of Windows, computing and networking fundamentals.
• Customer-service and troubleshooting experience.
• Proficiency with Microsoft Office and standard desktop applications.
• Familiarity with computer security concepts.

Responsibilities

• Provide onsite deskside support across two locations.
• Image computers and resolve ServiceNow tickets.
• Troubleshoot Windows, hardware, software, printers, and peripherals.
• Replace printer toner and basic printer components.
• Update Asset Center records and manage IT assets.
• Follow knowledge-base articles and documented procedures.
• Maintain contact lists, process logs, incident reports, inventory, and service records.
• Order supplies, monitor inventory, and coordinate equipment maintenance.
• Communicate effectively with users, suppliers, and support teams.
• Escalate issues outside established procedures.
• Travel between locations using a personal vehicle.

Skills

Windows troubleshooting

Networking fundamentals

Customer service

Documentation

Job description

Mykelly is seeking an Infrastructure Engineer to provide onsite IT support across two locations. You will troubleshoot computers, printers, Windows systems, and ServiceNow tickets, handling assets and basic network or security issues in both office and manufacturing settings.

The role requires strong communication and organizational skills, a valid driver's license, and the ability to work in a non-climate-controlled shop-floor environment. Travel between locations is expected.