Infrastructure Engineer

Mykelly; Fuquay-Varina (NC); On-site; USD 34,000 - 49,000; Full time

Job summary

Mykelly is seeking an Infrastructure Engineer to provide onsite IT support across two locations. This role troubleshoots Windows systems, printers, ServiceNow tickets, assets, and basic network or security issues in both office and manufacturing environments.

Responsibilities include imaging computers, handling ServiceNow tickets, updating asset records, and coordinating with users, suppliers, and support teams; travel between sites with a personal vehicle is required.

Qualifications

• Knowledge of Windows, computing, and networking fundamentals.
• Customer-service and troubleshooting experience.
• Proficiency with Microsoft Office and standard desktop applications.
• Familiarity with computer security concepts.
• Strong communication, documentation, and organizational skills.
• Valid driver’s license and personal vehicle.
• Ability to work in a non-climate-controlled shop-floor environment.
• At least one year of IT experience preferred; recent graduates may be considered.

Responsibilities

• Provide onsite deskside support across two locations.
• Image computers and resolve ServiceNow tickets.
• Troubleshoot Windows, hardware, software, printers, and peripherals.
• Replace printer toner and basic printer components.
• Update Asset Center records and manage IT assets.
• Follow knowledge-base articles and documented procedures.
• Maintain contact lists, process logs, incident reports, inventory, and service records.
• Order supplies, monitor inventory, and coordinate equipment maintenance.
• Communicate effectively with users, suppliers, and support teams.
• Escalate issues outside established procedures.
• Travel between locations using a personal vehicle.

Skills

Windows fundamentals

Customer service

Troubleshooting

Microsoft Office

Security concepts

Communication & documentation

Driver’s license & vehicle

Shop-floor environment

IT experience (1+ year)

Education

IT-related degree or coursework

Tools

ServiceNow

Asset-management systems

PowerShell

VB/VBA

Python

Microsoft Copilot

ChatGPT

Job description

Position Title: Infrastructure Engineer

Pay Rate: $30.00/hour (W2 through Kelly Services)
Schedule: 1st shift with a flexible start between 7:00 and 8:00 a.m.
Assignment Length:12 Months
Visa Sponsorship: Not available now or in the near future

Position Summary

We are seeking an Infrastructure Engineer to provide onsite IT support across two locations. This role will troubleshoot computers, printers, Windows systems, ServiceNow tickets, assets, and basic network or security issues in both office and manufacturing environments.

Key Responsibilities

• Provide onsite deskside support across two locations.
• Image computers and resolve ServiceNow tickets.
• Troubleshoot Windows, hardware, software, printers, and peripherals.
• Replace printer toner and basic printer components.
• Update Asset Center records and manage IT assets.
• Follow knowledge-base articles and documented procedures.
• Maintain contact lists, process logs, incident reports, inventory, and service records.
• Order supplies, monitor inventory, and coordinate equipment maintenance.
• Communicate effectively with users, suppliers, and support teams.
• Escalate issues outside established procedures.
• Travel between locations using a personal vehicle.

Required Qualifications

• Knowledge of Windows, computing, and networking fundamentals.
• Customer-service and troubleshooting experience.
• Proficiency with Microsoft Office and standard desktop applications.
• Familiarity with computer security concepts.
• Strong communication, documentation, and organizational skills.
• Valid driver’s license and personal vehicle.
• Ability to work in a non-climate-controlled shop-floor environment.
• At least one year of IT experience preferred; recent graduates may be considered.

Preferred Qualifications

• Experience with ServiceNow or asset-management systems.
• Familiarity with Microsoft Copilot, ChatGPT, or similar AI tools.
• Exposure to PowerShell, VB/VBA, Python, or other scripting and automation tools.
• IT-related degree or coursework.