Two-Location Funeral Home Operations Leader

nsmg; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

NorthStar Memorial Group is seeking an experienced Funeral Home Manager to oversee operations at our two Florida locations, including Beth Israel Memorial Chapel in Boynton Beach.

You will lead a service-focused team, drive performance, and cultivate community relationships while ensuring compassionate, exceptional service for families. A Florida Funeral Director license or reciprocity is required, with 5+ years in funeral service and 2+ years in leadership.

Qualifications

• Current Funeral Director License in Florida or ability to obtain reciprocity.
• 5+ years of funeral service experience.
• 2+ years of leadership or management experience, preferably in funeral profession.

Responsibilities

• Lead and oversee all aspects of funeral home operations.
• Build, coach, and inspire a service-focused team.
• Drive business performance by achieving case volume, revenue, and profitability goals.
• Recruit, develop, and retain top talent while fostering a positive, accountable culture.
• Cultivate relationships within the community through outreach and events.
• Represent the chapel at community, religious, and professional functions.
• Plan and support memorial events and family-centered initiatives.
• Ensure exceptional service experiences that exceed family expectations.
• Maintain compliance with state, federal, and company policies and standards.

Skills

Leadership

Communication

Relationship-building

Business acumen

People development

Education

Funeral Director License (FL)

Job description

NorthStar Memorial Group is seeking an experienced Funeral Home Manager to oversee operations at our two Florida locations, including Beth Israel Memorial Chapel in Boynton Beach.

You will lead a service-focused team, drive performance, and cultivate community relationships while ensuring compassionate, exceptional service for families. A Florida Funeral Director license or reciprocity is required, with 5+ years in funeral service and 2+ years in leadership.