Funeral Home Operations Leader: Community & Team Growth

Northstar Memorial Group; Boynton Beach (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

NorthStar Memorial Group in South Florida seeks an experienced Funeral Home Manager to oversee operations at Beth Israel Memorial Chapel in Boynton Beach and a second nearby location. This role blends leadership, service excellence, and strategic oversight.

Lead a high-performing team, drive case volume and profitability, recruit and develop talent, and strengthen community ties while ensuring compassionate, compliant service for grieving families.

Qualifications

• 5+ years of funeral service experience.
• 2+ years of leadership or management experience.
• Excellent communication and relationship-building skills.
• Strong business sense and community outreach passion.
• Ability to lead teams and drive results.

Responsibilities

• Lead and oversee all aspects of funeral home operations.
• Build, coach, and inspire a service-focused team.
• Drive business performance by achieving case volume, revenue, and profitability.
• Recruit, develop, and retain top talent while fostering a positive culture.
• Cultivate community relationships through outreach and events.
• Represent Beth Israel Memorial Chapel at community and professional events.
• Plan and support memorial events and family-centered initiatives.
• Ensure exceptional service experiences that exceed family expectations.
• Maintain compliance with state, federal, and company policies.

Skills

Leadership

Communication

People development

Community engagement

Business acumen

Education

State Funeral Director License (FL) or reciprocity

Job description

NorthStar Memorial Group in South Florida seeks an experienced Funeral Home Manager to oversee operations at Beth Israel Memorial Chapel in Boynton Beach and a second nearby location. This role blends leadership, service excellence, and strategic oversight.

Lead a high-performing team, drive case volume and profitability, recruit and develop talent, and strengthen community ties while ensuring compassionate, compliant service for grieving families.