TwinCAT Automation Support Engineer

Beckhoff Automation USA; Savage (MN); Hybride; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

12 Paid Holidays

401(k) with match

Employer-Paid Insurance: Life, AD&D, 


Disability

Professional Development Opportunities

Résumé du poste

Beckhoff Automation USA is seeking a Technical Support Specialist focused on Automation to join our Engineering Services team in Savage, MN. You will provide high-level support, product expertise, and troubleshoot complex TwinCAT software issues across Windows and Linux.

You will work onsite and remote with global teams, mentor colleagues, and contribute to knowledge base while expanding skills in IEC 61131-3 languages, C++, C#, JavaScript, and OPC protocols.

Qualifications

• 5+ years’ experience in automation or software support.
• Familiarity with web technologies (CSS, HTML5) and Windows and Linux OS.
• Knowledge of communication protocols (TCP/IP, MQTT, etc.).
• Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent experience).

Responsabilités

• Provide high-level technical support for TwinCAT software and related technologies.
• Provide onsite and remote support to customer machine/control systems.
• Troubleshoot and resolve customer software control issues using advanced tools and techniques.
• Support TwinCAT subcategories including IEC 61131-3 languages, C++, C#, JavaScript, HTML5, OPC, EAP, Serial, TCP/UDP, FTP, ADS.
• Escalate problems to other technicians, Product Managers, and Beckhoff Headquarters as needed.
• Record, track, and document support requests through final resolution.
• Participate in on-call rotation for after-hours service requests.
• Provide customer and internal training; contribute to knowledge base and wiki.

Connaissances

Automation experience

Software support

Communication skills

Windows OS

Formation

Bachelor's degree in CS/Engineering

Outils

C++

C#

JavaScript

HTML5

Description du poste

Beckhoff Automation USA is seeking a Technical Support Specialist focused on Automation to join our Engineering Services team in Savage, MN. You will provide high-level support, product expertise, and troubleshoot complex TwinCAT software issues across Windows and Linux.

You will work onsite and remote with global teams, mentor colleagues, and contribute to knowledge base while expanding skills in IEC 61131-3 languages, C++, C#, JavaScript, and OPC protocols.