Technical Support Specialist - Motion

Beckhoff Automation USA; Savage (MN); On-site; USD 70,000 - 110,000; Full time

Job summary

Beckhoff Automation USA is seeking a Technical Support Specialist focused on Motion to join our Engineering Services team. You will provide high-level support and product expertise for Beckhoff drive technology, including AX-Servo-drive and TwinCAT motion software, assisting customers with complex motion applications.

You will diagnose motion control issues, deliver on-site visits and training, create demos and knowledge base articles, and collaborate with Beckhoff German HQ on escalations to

Qualifications

• Experience in motion control environments and understanding of drive technology.
• Strong communication skills for customer-facing roles and escalations.
• Ability to travel for on-site support and customer training.

Responsibilities

• Provide high-level technical support and product implementation leadership for hardware and software products.
• Coordinate with Beckhoff HQ for escalated issues related to AX, AM, AL products and TwinCAT Motion.
• Provide technical support via phone and on-site visits; communicate product functionality clearly.
• Act as a national project resource for drive technology projects: create customer code and configuration examples; deliver product demos.
• Diagnose and resolve customer motion control issues using troubleshooting tools.
• Deliver end-user training and maintain knowledge base articles and wiki content.
• Document all support activities using ticket-tracking tools.

Skills

Motion control expertise

Customer-facing communication

Field service/travel

Tools

TwinCAT Motion

NCI

CNC motion software

AX servo drives

Job description

Beckhoff Automation has an exciting opportunity to join our Engineering Services team as a Technical Support Specialist focused on Motion. In this role, you will provide high-level support and product expertise for Beckhoff drive technology, including AX-Servo-drive technologies, AM-Servo-Motor technologies, and TwinCAT motion software. You’ll work on point-to-point and complex motion applications using extended TwinCAT motion libraries with kinematic, NCI, and CNC functions. This position offers technical growth opportunities while supporting a highly differentiated automation platform.

Key Responsibilities

• Provide high-level technical support and product implementation leadership for:
  • Hardware: AX8000, AX5000, EL7xxx-xxxx, EL25xx, KL25xx servo and stepper drives
  • Software: TwinCAT NC PTP, NCI, CNC, Motion Designer TE5910 (TwinCAT 2 & 3), camming, flying saw, advanced motion pack, kinematics
  • Drive Safety Products: AX5805, AX5801-0x00
• Serve as liaison with Beckhoff German HQ for escalated issues related to AX, AM, AL products, EL7xxx, marketing, and TwinCAT Motion (NC-PTP, NCI, Kinematics, CNC).
• Provide technical support via phone and on-site visits; communicate product functionality and quality issues clearly.
• Act as a national project resource for drive technology projects:
  • Create customer code and configuration examples
  • Create and deliver demos showcasing product features
  • Offer technical guidance to support, application, and sales teams
• Diagnose and resolve customer motion control issues using troubleshooting tools and techniques.
• Deliver end-user training (one-on-one, small groups), create knowledge base articles, and maintain wiki content.
• Prioritize and manage incoming requests; elevate issues when appropriate.
• Document all support activities using ticket-tracking tools.