Technical Support Engineer - IO, EtherCAT & TwinCAT

Beckhoff Automation USA

Savage (MN)

On-site

USD 70,000 - 100,000

Full time

11 days ago

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Benefits offered by this job

Paid time off

12 paid holidays

Health insurance

401(k) with employer match

Dental & Vision

Disability insurance

Professional development

Job summary

Beckhoff Automation USA seeks a technically skilled professional to join its technical support team in Savage, MN. You will diagnose and resolve Beckhoff IO and EtherCAT related issues, support TwinCAT functions, and work with customers on modular IO networks and safety systems.

You will read datasheets, troubleshoot electronics, and perform remote or on-site support. Travel up to 30% is possible as you build knowledge across Beckhoff technologies and help customers achieve reliable automation

Qualifications

Electrical/Electronic Engineering or related technical field from a 4-year college or 2-year technical school; or equivalent combination of education and experience.
Moderate software programming experience.
Know or have and the ability to learn IEC 61131-3 programming languages, structure text and ladder.
Experience with C programming language.
Strong understanding of networks and control architecture systems.
Practical electrical experience at the control panel level.
Ability to read and understand electrical schematic drawings.
Self-starter with a results driven personality.
Strong analytical and reasoning skills.
Ability to work in a high stress environment while maintaining professionalism.
Excellent written and oral communication skills.
Ability to work in a highly collaborative team environment.
An active and valid driver’s license with the ability to travel.

Responsibilities

Diagnose and solve customers’ control systems issues using standard trouble-shooting tools and techniques.
Perform troubleshooting and research toward the resolution of technology related problems for end users.
Support Beckhoff IO technologies includes the modular IO product, the fieldbus networks used to communicate to the modular IO and safety.
Support TwinCAT functions and features related to modular IO, fieldbus networks and timing.
Support EtherCAT development products (EDP) and related components.
EDP supports requirements skill sets in electronics, digital signals and embedded software stacks.
Record, track, and document support requests through final resolution.
Participate in on-call support on rotation to triage after hours service requests.
Build and maintain an advanced level of knowledge of Beckhoff products and related technologies.
Create and maintain knowledgebase & wiki articles.
Other duties and special projects as assigned.