Tutoring and Learning Center (TLC) Campus Assistant

Wake Technical Community College; Raleigh (NC); On-site; USD 33,000 - 48,000; Full time

Job summary

Wake Technical Community College is seeking an administrative support professional to assist the Tutoring and Learning Center (TLC). You will welcome students, schedule appointments, maintain records, and support department reports.

The role involves coordinating with Site Coordinators, overseeing TLC work‑study contracts, and assisting with events and communications. Strong MS Office skills and reliability are essential.

Qualifications

• High school diploma or equivalent.
• Associate's degree preferred.
• Two years of experience in an administrative support role.
• Intermediate MS Office skills.
• Excellent written and verbal communication skills.

Responsibilities

• Welcomes and registers students for TLC services and schedules appointments.
• Maintains records for TLC and handles mail, keys, and equipment.
• Assists Department Head with reports using Excel and Word.
• Supports site coordinators and coordinates student work‑study contracts and payroll issues.
• Assists with marketing, events, and department communications.
• Prepares routine information such as handouts and correspondence.
• Answers questions about TLC services by phone, in person, or email.
• Assists with site events and college resource fairs/open houses.

Skills

MS Office

Word

Excel

PowerPoint

Record keeping

Communication skills

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

MS Office Suite

Job description

This position provides support to one or more sites in the Tutoring and Learning Center (TLC) and will ensure a quality instructional process consistent with departmental goals and objectives. The position reports to the TLC Department Head.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be madetoenableindividualswithdisabilitiestoperformtheprimaryjobfunctions herein described.

• Maintains records and supports assigned skills center(s) and referral systems
• Assists the Department Head with maintaining and updating various reports using excel and word including department monthly student usage
• Welcomes and receives students and other users to the TLC and registers them for appropriate services and schedule appointments as needed.
• Assists in the smooth operation of TLC Reception Center and facilitates the quiet?ow of user tra?c
• Assists with marketing and communications for the site as well as for the department
• Assists with event planning for the department
• Provides leadership and training of TLC work study students; coordinates their schedules with Site Coordinators, oversees their contracts and resolves their payroll issues, as needed
• Collaborates with Site Coordinators and assists in implementing new technology, services, or processes
• Facilitates site pick-up/delivery of mail; screens, prioritizes, and processes mail as needed
• Arranges for routine maintenance and repair of site equipment as necessary
• Responsible for accurate record keeping including adjunct hiring packets, contract creation, and electronic ?les for the TLC
• Answers questions and provide information about all TLC services (directions, function of TLC) by phone, in person, by email
• Assists with and attends site events and tables, including college Resource Fairs and Open Houses
• Prepares information of a routine nature, including handouts, correspondence, mailing labels, etc.
• Responsible for ordering keys and maintaining accurate assignment records

Knowledge, Skills & Abilities:

• Ability to work with shared assignments as a team member
• Intermediate skills in MS Office, specifically Word, Excel, and PowerPoint
• Excellent record keeping skills and the ability to perform responsibilities in an environment with frequent interruptions
• Excellent written and verbal communication skills
• Ability to honor commitments including being punctual and punctual
• Must be able to answer multi-line telephone and handle all calls courteously and professionally

Requirements:

• High school diploma or equivalent

Preferences:

• Associate's degree
• Two years experience in an administrative support role in an office environment

Essential Personnel:

TBD