Specialist I, Learning Commons - Writing Support

The Chronicle Of Higher Education, Inc.; Fort Worth (TX); On-site; USD 384,897 - 461,030; Full time

Job summary

Tarrant County College’s Northwest Campus Learning Commons seeks a Specialist I to deliver front-line customer service and support across library, learning lab, and tutoring functions. The role involves cross-training in multiple areas to assist with clerical, customer service, and professional duties throughout the Learning Commons.

Reporting to campus leadership, you will help guide students and staff, manage the front desk, schedule appointments, and help maintain access to resources and

Qualifications

• High school diploma or GED required with at least 1 year related experience.
• Preferred college education beyond minimum requirements.

Responsibilities

• Provide front-line customer service to students, employees, and the public at the Learning Commons.
• Oversee front desk operations and coordinate scheduling and communications.
• Assist with library, learning lab, and other duties across the Learning Commons.
• Support tutoring, academic coaching, and workshops as needed.
• Maintain inventory and ensure safety, housekeeping, and security practices.

Skills

Front-line customer service

Student support

Multitask and cross-train

Communication

Problem solving

Education

High school diploma or GED

College education beyond minimum

Job description

Title: Specialist I, Learning Commons - WritingSupport

Department: NW Campus Learn Center

Campus Location: Northwest Campus

Employee Classification: ISP - Instructional Sup

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $37,900

Work Hours: Varies based on department needs; Fall/SpringHours: Monday - Thursday 7:30am - 9:00pm, Friday 7:30am - 5:00pmand Saturday 10:00am - 4:00pm; Summer Hours: Monday - Thursday7:30am - 9:00pm Saturday's and travel to remote sites may be required

Remote Eligible: This position is not eligible for remotework

Special Instructions to Applicant: Travel to remote sitesmay be required

Job Summary:

Reporting to the assigned campus leader, this role providesfront-line customer service to students, employees, and the publicat the TCC Learning Commons. This position is responsible forcross-training in multiple areas with the ability to assist withclerical, customer service, learning lab, library, and otherprofessional duties throughout the Learning Commons.

Primary Duties and Responsibilities:

General and Working Area-Specific Essential PerformanceRequirements*

General

• Serves as a resource to students, faculty, staff, and thecommunity to enhance learning and engagement while supportingmultiple functions and spaces within the Learning Commons
• Provides guidance to students, faculty, staff, and the communityregarding available resources and support services
• Oversees the front desk and assists in the daily operations andadministrative responsibilities of the Learning Commons, includingappointment scheduling, calendar management, and electronic orphone communication
• Monitors the Learning Commons to ensure user behavior policiesare followed
• Inventories, orders, and checks in materials and supplies whileensuring that good safety, housekeeping, and security practices arealways followed

Library

• Serves as a resource for identifying and connecting stakeholderswith sources of information to support learning, research, andengagement
• Makes resources and other tools available to students, faculty,and staff, including library materials, multimedia equipment,laptops, and other technology, and assists patrons with questionsregarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolvingtechnical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means byanswering their questions or referring them to the appropriateperson, department, or service desk
• Locates materials including databases and electronic resourcesfor students and faculty
• Assists with updating and maintaining maker space hardware,software, 3D printers, and other technology including microscopes,iPads, AV equipment, tracking software, calculators, graphicdesign/video editing software, and other related tools
• Provides check-in and check-out services as well as properlyshelving library materials
• Assists with maintaining the Library website through contentreview, creation, and maintenance as assigned

Learning Support

• Provides tutoring assistance to students to enhance learning andincrease academic success, in collaboration with faculty andappropriate supervisor, and adheres to tutoring best practices inface-to-face, synchronous online, and asynchronous onlinemodalities
• Provides students with appropriate handouts and educationalmaterials as needed
• Provides academic coaching and mentoring to current students inneed of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use duringlaboratory teaching sessions
• Teaches basic certification, safety, and training coursescovering all lab equipment
• Prepares and delivers workshops, which may include contentcreation and updating workshop materials
• Partners with faculty for special events in support ofclasses
• Assists supervisor in the delivery of academic boot camps

Service Excellence

• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

• Works under the general supervision of the assigned campusleader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications:

• High school diploma or GED and one (1) year of working experiencerelated to the Essential Performance Requirements

Preferred Qualifications:

• College education beyond the minimum requirements by level
• At least one (1) year's working experience in a college oruniversity level Writing Center related to the EssentialPerformance Requirements
• At least one (1) year's working experience teaching or tutoringESOL and/or ESL adult learners
• At least one (1) year's working experience coaching or teachingcollege-level writing and/or reading
• Bilingual in English and Spanish or French, spoken andwritten

Knowledge, Skills and Abilities:

• Knowledge of principles and processes for providing customer andpersonal services
• Skilled in customer service including customer needs assessment,meeting quality standards for services, and evaluation of customersatisfaction
• Skilled in active listening including giving full attention towhat other people are saying, taking time to understand the pointsbeing made, asking questions as appropriate, and not interruptingat inappropriate times
• Ability to apply critical thinking, specifically using logic andreasoning to identify the strengths and weaknesses of alternativesolutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and usingtraining and instructional methods, as well as proceduresappropriate for the situation when learning or teaching newthings
• Ability to work using a service orientation by actively lookingfor ways to help people
• Ability to talk to others to convey information effectively

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds. Specific visionabilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and theability to adjust focus.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties andresponsibilities.