Tutor Operations Manager

The Mood Company; Los Angeles (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Mood Company is seeking a highly organized Tutor Operations Manager to oversee the day-to-day operations of the Good Mood Language tutor network. The role handles tutor applications, onboarding, communication, scheduling coordination, profile readiness, and ongoing tutor support.

The ideal candidate is proactive, detail-oriented, responsive, and comfortable managing multiple people and processes in a growing remote education company.

Qualifications

• At least one year of experience in operations, education, tutoring, recruiting, administration, customer support, or people coordination.
• Strong organizational skills.
• Ability to follow up consistently.
• Ability to manage multiple applicants and tasks.
• Comfortable using spreadsheets and online platforms.
• Ability to work independently.
• Reliable internet connection.
• Professional English communication skills.

Responsibilities

• Review and organize tutor applications
• Communicate with tutor applicants
• Track application progress
• Track English assessments, lesson submissions, contracts, and profile completion
• Coordinate tutor availability and scheduling
• Follow up on incomplete applications
• Support active tutors with operational questions
• Identify delayed or blocked onboarding steps
• Add internal updates and status notes
• Help improve tutor operations workflows
• Escalate complex issues when necessary

Skills

Strong organizational skills

Ability to follow up consistently

Ability to manage multiple applicants

Comfortable using spreadsheets

Ability to work independently

Reliable internet connection

Professional English communication

Experience in operations

Tools

Applicant Tracking Systems

Online platforms

Job description

The Mood Company is looking for a highly organized and people-focused Tutor Operations Manager to support the day-to-day operations of the Good Mood Language tutor network.

This role supports tutor applications, onboarding, communication, scheduling coordination, profile readiness, and ongoing tutor support.

The ideal candidate is proactive, detail-oriented, responsive, and comfortable managing multiple people and processes in a growing remote education company.

Compensation Compensation details will be shared with selected candidates during the hiring process

Responsibilities

• Review and organize tutor applications
• Communicate with tutor applicants
• Track application progress
• Track English assessments, lesson submissions, contracts, and profile completion
• Coordinate tutor availability and scheduling
• Follow up on incomplete applications
• Support active tutors with operational questions
• Identify delayed or blocked onboarding steps
• Add internal updates and status notes
• Help improve tutor operations workflows
• Escalate complex issues when necessary

Required qualifications

• At least one year of experience in operations, education, tutoring, recruiting, administration, customer support, or people coordination
• Strong organizational skills
• Ability to follow up consistently
• Ability to manage multiple applicants and tasks
• Comfortable using spreadsheets and online platforms
• Ability to work independently
• Reliable internet connection
• Professional English communication skills

Preferred qualifications

• Experience working with tutors, teachers, instructors, or contractors
• Experience in education operations
• Experience with applicant tracking systems
• Experience with remote teams
• Familiarity with language education
• Additional language skills

Hiring Process

1

Application submission

2

Application review

3

Initial screening

4

Interview

5

6

Contractor onboarding