Tutor Operations Manager

Remote Jobs; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefit: HMO for you + 1</p

30 days paid time off

Remote-first culture

Quarterly in-person meetups

Job summary

EDGE Tutor is seeking a Teacher Manager to oversee the end-to-end delivery of online education services within assigned client accounts. This role involves leading a team of online teachers, building strong client relationships, and executing data-driven strategies to maintain high-quality service.

Responsibilities include coaching, performance management, and collaboration with Lesson Support, Training, and Recruitment to enhance the student experience.

Qualifications

• At least 2 years of experience leading a team of online teachers.
• Skilled in lesson observation, feedback delivery, and teacher coaching.
• Strong data analysis skills with experience preparing and presenting reports.
• Knowledge of online lesson delivery metrics (booked lessons, utility rates, lesson quality).
• Excellent relationship-building and communication skills; international client experience is a strong advantage.
• Highly organized, thorough, proactive, and a strong critical thinker.
• Experience in disciplinary actions and performance management.

Responsibilities

• Lead, support, and motivate a team of online teachers to deliver exceptional learning experiences.
• Analyze key metrics and collaborate with teams to improve the student experience.
• Act as primary liaison between partners, clients, and teaching staff to ensure clear communication.

Skills

Team leadership

Lesson observation

Feedback delivery

Teacher coaching

Data analysis

Client relationships

Communication

Disciplinary actions

Job description

About the Company

EDGE Tutor is Asia’s fastest-growing tutoring outsourcing provider, bringing the human edge in digital learning to education companies worldwide by providing access to world-class Philippines based teachers.

Founded in 2022 by co-founders Harvard alumnus Henry Motte de la Motte and Cecilia Calvo-Lewis, a graduate of the University of Pennsylvania Graduate School of Education, EDGE Tutor now serves partners in over 30 countries with global headquarters in New York, London, Colombo, Singapore, and Manila.

We connect the top 3% of rigorously selected online educators with global institutions, delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high-stakes exam prep.

At EDGE Tutor, we combine passionate educators with operational efficiency to help education businesses scale and thrive globally.

EDGE Tutor: The Human Edge in Digital Learning.

About the Role

The Teacher Manager is responsible for overseeing the end-to-end delivery of online education services within assigned client accounts. This role encompasses the leadership and performance management of a team of online teachers, the cultivation of strong client relationships, and the execution of data-driven operational strategies. The Teacher Manager serves as the central point of accountability for teacher quality, client satisfaction, and overall account health.

Key Responsibilities

Teacher Team Leadership

• Lead, support, and motivate a team of online teachers to deliver exceptional learning experiences.
• Observe lessons regularly, provide timely and actionable feedback, and coach teachers toward continuous improvement.
• Manage schedules, ensure optimal coverage, and handle disciplinary actions to maintain performance standards.

Operations, Data & Collaboration

• Analyze key metrics — booked lessons, utility rates, lesson quality scores, and teacher productivity — to drive data-informed decisions.
• Collaborate with Lesson Support, Training, and Recruitment to enhance the end-to-end student experience.
• Act as the primary liaison between partners, clients, and teaching staff; facilitate clear and consistent communication across all parties.

Qualifications

• At least 2 years of experience leading a team of online teachers—as a mentor, trainer, team leader, or supervisor.
• Skilled in lesson observation, feedback delivery, and teacher coaching.
• Strong data analysis skills with experience preparing and presenting reports.
• Knowledge of online lesson delivery metrics (booked lessons, utility rates, lesson quality).
• Excellent relationship-building and communication skills; international client experience is a strong advantage.
• Highly organized, thorough, proactive, and a strong critical thinker.
• Experience in disciplinary actions and performance management.

Work Set-up and Requirements

• Proven ability to balance client success with operational scalability and financial objectives.
• Schedule: May require flexible hours but with focus on mid-shift (start of shift at 12NN or 1PM)
• Workdays: Five-day workweek with two rest days.
• Location: Fully remote
• Minimum 25 Mbps internet speed with backup connection
• Backup power supply for at least 8 hours

Why Work With Us?

• Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in 30+ countries across the Americas, Europe, the Middle East and Asia-Pacific
• Remote-First Culture: Work from home while being part of a collaborative, inclusive team. We meet in person quarterly to strengthen team connections and drive innovation.
• Structured Flexibility: Flexible but structured hours that help balance your work and life while maintaining work efficiency.
• Professional Growth: Gain advanced skills in strategic hiring, operational scaling, and decision-making to one of Southeast Asia's fastest-growing startups, recognized with prestigious industry accolades
• Appealing performance-oriented compensation
• Healthcare benefit: HMO for you plus 1 free dependent
• 30 days paid time off

Your expertise, our platform—together, we’ll transform education worldwide with Filipino talent.

Experience: 2 - 7 years