Turndown Service Attendant

AVERILL HOSPITALITY EMPLOYMENT; Whitefish (MT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

$50 room stays at properties

Employee discounts: spa

Employee discounts: restaurant

Employee discounts: retail

Job summary

The Lodge at Whitefish Lake, part of Averill Hospitality, is seeking an Evening Housekeeping Attendant to join our Housekeeping Team in Whitefish, MT. The role pays $21 hourly and focuses on evening turndown service, refreshing guest rooms, and maintaining a welcoming environment.

Schedule includes peak season shifts from 5:45 PM to 9:00 PM with occasional variations based on occupancy. Full-time year-round employment with benefits is offered.

Qualifications

• Previous housekeeping or hospitality experience is preferred but not required.
• Ability to work independently and efficiently.
• Strong attention to detail.
• Ability to maintain guest confidentiality and professionalism.
• Good communication and teamwork skills.

Responsibilities

• Perform evening turn-down service in assigned guest rooms according to hotel standards.
• Refresh guest rooms by making bed, refreshing towels and amenities, and ensuring a clean, welcoming appearance.
• Report maintenance issues or room concerns promptly.
• Maintain guest privacy and security while working in occupied rooms.
• Deliver exceptional guest service by responding politely and professionally to guest requests.

Skills

Attention to detail

Communication

Teamwork

Physical stamina

Job description

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Evening Housekeeping Attendant to work with our Housekeeping Team $21 hourly. You'll assist in our evening turndown service ready and refresh the quarters for guest to retire.All employees receive perksof $50 rooms at any of our properties, and discount rates at our spa,restaurant, and retail.

OUR COMPANY

The Lodge at Whitefish Lake, an Averill HospitalityResort, is Montana's premier lakefront, leisure and outdoor activitydestination. The Lodge is a 4-star hotel located only 5 minutes fromdowntown Whitefish and 10 minutes from Whitefish Ski Resort. Our customerexperience focuses on authentic Montana hospitality that creates lastingmemories. The Hotel is one of several family-owned businesses under AverillHospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Turn down Service Attendant is responsible for preparingguest rooms for the evening by providing a clean, comfortable, and welcomingenvironment. This position plays an important role in delivering exceptionalguest service and ensuring each guest enjoys a relaxing stay. During periods oflower occupancy, the Turn down Service Attendant will assist other areas of theHousekeeping Department as needed.

Schedule

• PeakSeason: Regular shift is 5:45 PM to 9:00 PM.
• SlowSeason: Scheduled hours may vary based on hotel occupancy andbusiness needs.
• Additionalhours may be offered when operational needs require extra support.

Essential Duties and Responsibilities

Turn down Service

• Performevening turn-down service in assigned guest rooms according to hotelstandards.
• Refreshguest rooms by:
  • Makingbed for the evening.
  • Refreshingtowels and amenities as needed.
  • Emptyingtrash if necessary.
  • Straighteningthe room and ensuring a clean, welcoming appearance.
  • Turningon appropriate lighting and creating a comfortable atmosphere.
  • Reportingmaintenance issues or room concerns promptly.
• Maintainguest privacy and security while working in occupied rooms.
• Deliverexceptional guest service by responding politely and professionally toguest requests.

Additional Responsibilities (When Turndown Volume Is Low)

When occupancy does not require a full turndown schedule,employees may be assigned to assist with other Housekeeping Department duties,including:

• Cleaningpublic areas.
• Completingdeep cleaning projects.
• Assistingin the laundry department.
• Restockinghousekeeping supplies and linen.
• Supportingroom attendants or housepersons as directed.
• Performingother housekeeping-related duties assigned by management.

Qualifications

• Previoushousekeeping or hospitality experience is preferred but not required.
• Abilityto work independently and efficiently.
• Strongattention to detail.
• Abilityto maintain guest confidentiality and professionalism.
• Goodcommunication and teamwork skills.
• Abilityto stand, walk, bend, lift, and perform physical work throughout theshift.

Physical Requirements

• Abilityto lift up to 30 pounds.
• Abilityto push, pull, bend, stoop, and stand for extended periods.
• Abilityto work in a fast-paced environment while maintaining quality standards.

Expectations

• Maintaina positive and professional attitude.
• Followall hotel policies, safety procedures, and housekeeping standards.
• Reportmaintenance concerns lost and found items, and safety hazards immediately.
• Beflexible and willing to assist other housekeeping operations based onbusiness needs.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.

Averill Hospitality provides equal employmentopportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status, genetics,protected veteran status, sexual orientation, gender identity or expression, orany other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions ofemployment, including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation, and training.