Overnight Houseperson

AVERILL HOSPITALITY EMPLOYMENT; Whitefish (MT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

$50 room discounts

Spa discounts

Restaurant and retail discounts

Job summary

The Lodge at Whitefish Lake, Averill Hospitality Resort, is seeking an Overnight Houseperson to join the Housekeeping Team in Whitefish, MT. You will maintain clean common areas, restock restrooms, and deliver amenities, with a focus on upscale hospitality standards.

Position offers full-time hours, competitive pay of $23-$25 per hour depending on experience, and benefits including discounts on rooms and spa, restaurant, and retail services across Averill Hospitality properties.

Qualifications

• Operate housekeeping equipment such as vacuums and mops.
• Adhere to Averill Hospitality policies and ensure staff compliance.
• Maintain positive relations with the community and area vendors.
• Balance team and individual responsibilities while staying open to feedback.
• Provide prompt guest service and maintain professional conduct.

Responsibilities

• Perform cleaning in public areas and back-of-house spaces.
• Restock and clean restrooms; deliver amenities via radio.
• Report maintenance issues to Front Office for work orders.
• Clean the Spa each evening after closure.
• Assist with Daily Housekeeping for in-house guests.
• Follow departmental policies, safety and sanitation rules.
• Support other departments to ensure guest satisfaction.

Skills

Housekeeping equipment operation

Adherence to policies

Community relations

Teamwork

Guest service

Professionalism

Job description

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking an Overnight Houseperson to work with our Housekeeping Team for $23 - $25 hourly DOE.A pristine environment is the backbone of a great guestexperience! You will prepare and keep common areastidy and to a standard of upscale hospitality. All employees receive perks of$50 rooms at any of our properties, and discount rates at our spa, restaurant,and retail.

OUR COMPANY

The Lodge at Whitefish Lake, an Averill HospitalityResort, is Montana's premier lakefront, leisure and outdoor activitydestination. The Lodge is a 4-star hotel located only 5 minutes fromdowntown Whitefish and 10 minutes from Whitefish Ski Resort. Our customerexperience focuses on authentic Montana hospitality that creates lastingmemories. The Hotel is one of several family-owned businesses under AverillHospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

A Houseperson is responsible for the cleanliness of common areas in front and back of house, as well as the restocking and cleaning of restrooms both in the front and back of house. They also respond to radio calls from the front office and housekeeping team to deliver amenities to rooms (In room amenities, fresh linens, extra pillows, blankets, hangers, robes, slippers, etc.).

MAIN DUTIES AND RESPONSIBILITIES:

• Performscleaning duties in all public areas and back of house areas
• Use ofhouseman carts when cleaning restrooms as well as maintaining inventory ofnecessary supplies.
• Emptyinggarbage, removing dirty linens and towels upon request.
• Alwayscarries a radio and responds to any amenity delivery requests.
• Reportsnecessary maintenance issues to Front Office so a work order is made.
• Responsiblefor cleaning the Spa every evening after closure.
• Assistswith housekeeping as needed for Daily Housekeeping Service for in-houseguests.
• Followsdepartmental policies and procedures.
• Followsall safety and sanitation policies.
• Assistother departments when needed to ensure optimum service to guests.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

Requirements:

• Operating Housekeeping equipment such as vacuums,mops, maid cart, etc.
• Ability and willingness to adhere to all AverillHospitality policies and ensure departmental personnel compliance.
• Must maintain a positive influence in the communityand positive relations with area vendors.
• Teamwork Balances team and individualresponsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment,and prioritizes the team’s success above own interests.
• Quality Meets productivity standards, completes workpromptly, strives to increase productivity, works quickly and efficiently.
• Guest Service Responds promptly to guests needs andtakes ownership of the overall guest experience.
• Professionalism Respectably approaches others, reactswell under pressure, treats others with respect and considerationregardless of status or position, accepts responsibility for own actions,follows through on commitments.

Teamwork - Balancesteam and individual responsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment,and prioritizes the team’s success above own interests.

Quality - Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.

Guest Service - Responds promptly to guests' needs and takes ownership of the overall guest experience.

Professionalism - Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

SCHEDULE AND BENEFITS:

Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required. The hospitality business functionsseven (7) days a week, twenty-four hours a day. In addition, this is ahospitality business, and a hospitable service atmosphere must be alwaysprojected.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.

Averill Hospitality provides equal employmentopportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.