Turndown Attendant (Part-Time) - Arizona Biltmore

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Turndown Attendant for the Arizona Biltmore in Phoenix. You will clean, stock, and provide turndown service for guest rooms to ensure cleanliness and guest satisfaction, and assist the Housekeeping Runner with guest requests. Essential duties include turning down beds, replenishing amenities, dusting, vacuuming, and restocking supplies.

Work hours are from 5pm to 9pm. Previous housekeeping experience and a High School or equivalent education are preferred.

Qualifications

• High School or Equivalent preferred.
• Previous housekeeping experience preferred.

Responsibilities

• Provide turn-down service by partially removing and storing bedspread, replenishing amenities, linens, and supplies.
• Clean bathroom, beds, floors, and surfaces to maintain cleanliness and guest satisfaction.
• Assist Housekeeping Runner in delivering guest requests and restocking rooms as needed.

Skills

Turn-down service

Housekeeping

Education

High School or Equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes [Benchmark Resorts & Hotels](https://protect.checkpoint.com/v2/r01/ https:/www.benchmarkresortsandhotels.com).YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU1MzY6NGQ0NTM0ZTA3N2MxZDMwMzYwN2UzZTg5NzdkZmRmYTY0MTMwNzI2OWQ4MGNhYTAxMTFjNzE3ZGE3ZmYxMjcwYjpwOlQ6VA), a collection of distinctive independent properties; [Axiom Hospitality](https://protect.checkpoint.com/v2/r01/ https:/www.axiomhospitality.com/).YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OjYzYzY6NzU5OTcyYmNhNWU0YTFmMGZlYjE5NTk5MDY1OGNkMmY5NzA3YzEyNjk3NGZiYmFiZWNiN2FmMjBkNjk3MWRlYjpwOlQ6VA), our European hotel management company; and [PYRAMIDWORKS](https://protect.checkpoint.com/v2/r01/ https:/www.pyramidworks.com/).YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU3NzA6MzJhNjAzYjdjZjU4NThiMDA2ZmExNmI1ZWNmMzhjZTFlYjI4ZDI2ZThiNzcxZGUyZDlmMTIxZTkxMTk2MGYwMjpwOlQ6VA), which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39‑acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in‑room dining), a luxury spa, and 7 pools including a 65’ waterslide. Arizona Biltmore is aLXR Hotel & Resortby Hilton which is a hand‑selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid’s travel benefits. Learn more about our incredible benefitshere. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What you will have an opportunity to do:

As a Turndown Attendant at the Arizona Biltmore, you will be responsible for cleaning, stocking and providing turndown service for guest rooms to ensure cleanliness and guest satisfaction. Also assist Housekeeping Runner in delivering guest requests.

Essential Functions:

• Provide turn-down service by partially removing and storing bedspread, replenishing, amenities, linens, and supplies and filling ice bucket as preferred by guest
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents
• Strip and make beds, changing bed linens
• Dust all furniture, pictures, drawers, window ledges, and shelves
• Replenish amenities, linens and supplies in guest room
• Vacuum room, and empty trash
• Sign for room keys, retrieve, push to assigned rooms, and restock heavy cart. Visually inspect room for cleanliness and appearance and signify cleaning completion
• Assist Runner in delivering items requested by guests
• Assist Lobby Attendant in public areas as needed

**Work hours are from 5pm-9pm**

What are we looking for?

EDUCATION:

• High School or Equivalent preferred

EXPERIENCE:

• Previous housekeeping experience

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.