Administrative Assistant (Banquets) - Arizona Biltmore

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Administrative Assistant (Banquets) for the Arizona Biltmore. The role supports Banquet Managers with all administrative duties, handles mail, phones, and scheduling, and maintains the banquet office.

This full-time position requires organization, discretion with confidential information, and strong computer skills. Based at the Arizona Biltmore in Phoenix, you’ll join a team dedicated to exceptional service and guest satisfaction, with opportunities to

Qualifications

• Collaborative in a team environment and able to communicate clearly.
• Strong attention to detail with the ability to multitask and meet deadlines.
• Comfort with handling confidential information and sensitive data.

Responsibilities

• Assist Banquet Managers with all administrative duties for the Banquet department.
• Coordinate internal communications, answer calls, manage mail, and monitor voicemails.
• Maintain neat banquet office spaces and distribute schedules and signage.

Skills

Communication

Team collaboration

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes [Benchmark Resorts & Hotels](https://protect.checkpoint.com/v2/r01/ https:/www.benchmarkresortsandhotels.com.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU1MzY6NGQ0NTM0ZTA3N2MxZDMwMzYwN2UzZTg5NzdkZmRmYTY0MTMwNzI2OWQ4MGNhYTAxMTFjNzE3ZGE3ZmYxMjcwYjpwOlQ6VA), a collection of distinctive independent properties; [Axiom Hospitality](https://protect.checkpoint.com/v2/r01/ https:/www.axiomhospitality.com/.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OjYzYzY6NzU5OTcyYmNhNWU0YTFmMGZlYjE5NTk5MDY1OGNkMmY5NzA3YzEyNjk3NGZiYmFiZWNiN2FmMjBkNjk3MWRlYjpwOlQ6VA), our European hotel management company; and [PYRAMIDWORKS](https://protect.checkpoint.com/v2/r01/ https:/www.pyramidworks.com/.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU3NzA6MzJhNjAzYjdjZjU4NThiMDA2ZmExNmI1ZWNmMzhjZTFlYjI4ZDI2ZThiNzcxZGUyZDlmMTIxZTkxMTk2MGYwMjpwOlQ6VA), which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The iconic Arizona Biltmoreis located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 millionrestoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65’ waterslide. Arizona Biltmore is aLXR Hotel & Resortby Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid’s travel benefits. Learn more about our incredible benefitshere. Want to learn more about Arizona Biltmore? Hotel Website, Instagram,Facebook

What you will have an opportunity to do:

As an Administrative Assistant (Banquets) at the Arizona Biltmore, you will be responsible for assisting our Banquet Managers in all administrative duties relevant to the Banquet department.

Essential Functions:

• Support communicating within the department and among other resort operating departments by retrieving and distributing mail, monitoring radio communication, answering telephones, and monitoring voice mail.
• Maintain the banquet office areas in a neat and orderly fashion.
• Creating directional signage and filling shifts.
• Answer and respond to all incoming telephone calls, including associate schedule inquiries and associates calling off for a scheduled shift.
• Generate and process banquet checks as directed, ensuring accuracy and completeness. Sales Force procedures are followed.
• Update WorkDay timekeeping records as necessary to ensure that hour worked and service charge distribution figures are accurately recorded.
• Prepare necessary new associate documentation, and manage Banquet Office Supplies orders initiated by Banquet Department.
• Assist in the preparation and distribution of departmental documents such as BEO’s, work orders, banquet checks, purchase orders, schedules, signage etc.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full-time position, and you must have available to work Tuesday - Saturday from 10am- 6:30pm

What are we looking for?

• Someone with a passion and enthusiasm for helping others,
• Someone who is collaborative in a team environment
• Someone who listens and communication well
• Someone with the demonstrated ability to work with confidential and sensitive information required
• Someone with a strong attention to detail, while multi-tasking and delivering work on time required
• Someone with the ability to build trusting working relationships highly desired
• Someone proficient with computers and computer programs, including Microsoft programs required

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.