Turndown Attendant

Four Seasons Hotels and Resorts; Illinois; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Hotels Ltd is seeking a dedicated Housekeeping/Room Attendant to maintain pristine guest rooms at our United States property. You will perform evening turndown, clean and restock rooms, and ensure a comfortable, welcoming environment in line with Four Seasons standards.

Candidates should be flexible, physically able to lift up to 40 lbs, and possess basic English. Prior customer service experience and a professional appearance are highly valued for delivering exceptional guest

Qualifications

• Must be willing to work a flexible schedule including some evenings, weekends and holidays.
• Basic level of English is required.
• High attention to detail and customer service skills.
• Excellent personal presentation and interpersonal skills.
• Ability to push, pull, lift up to 40lbs.
• Ability to kneel, crouch and reach.
• Walk up to 8 hours per shift.
• Legal work authorization in the United States.

Responsibilities

• Provide evening turndown service to create a comfortable and welcoming sleep environment for guests.
• Refresh occupied guest rooms and maintain hotel cleanliness standards.
• Prepare beds for nighttime use by turning down linens and arranging pillows.
• Close drapes, adjust lighting, and set room ambiance according to hotel standards.
• Remove room service trays and transport them to service areas.
• Restock guest amenities and in-room supplies as needed.
• Inspect rooms for cleanliness and inventory of supplies.
• Fold and organize guest clothing while respecting privacy and hotel policies.
• Report maintenance issues and safety concerns as needed.
• Assist with room attendant duties and other cleaning assignments as directed by management.

Skills

English (basic)

Attention to detail

Customer service

Interpersonal skills

Mobility/physical ability

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• Provide evening turndown service to create a comfortable and welcoming sleep environment for guests.
• Refresh occupied guest rooms by replacing used towels, tidying the bedroom and bathroom, and maintaining hotel cleanliness standards.
• Prepare beds for nighttime use by turning down linens, arranging pillows, and ensuring the room is guest-ready.
• Close drapes, adjust lighting, and create a relaxing atmosphere by setting room ambiance according to hotel standards.
• Remove room service trays, dishes, and carts from guestrooms and transport them to designated service areas.
• Restock guest amenities, including toiletries, stationery, cotton products, and other in-room supplies as needed.
• Inspect occupied and vacant rooms to ensure cleanliness, proper presentation, and adequate inventory of guest supplies.
• Fold and organize guest clothing or personal items left in guestrooms while respecting guest privacy and hotel policies.
• Report maintenance issues, safety concerns, defective equipment, and rooms that cannot be serviced due to privacy signs or guest requests.
• Support the Housekeeping team by assisting with room attendant duties, late check-out rooms, and other cleaning assignments as directed by management.

Preferred Qualifications

• Must be willing to work a flexible schedule. This may include some evenings, weekends and holidays.
• Basic level of English is required.
• High attention to detail and customer service skills.
• Candidates must have excellent personal presentation and interpersonal skills.
• Ability to push, pull, lift up to 40lbs.
• Ability to kneel, crouch and reach.
• Walk up to 8 hours per shift.
• Successful candidate must possess legal work authorization in the United States.

Benefits!

• Discounted housing available
• Employee Travel ProgramMedical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

Four Seasons is an Equal Opportunity, Affiant Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf