Turndown Attendant

Loews Hotels; Coral Gables (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid sick days, vacation, and holidays

Training & development opportunities

Tuition reimbursement

Pet insurance

Team member hotel rates

Subsidized parking

Complimentary meals in Team Member Caf

Job summary

Loews Coral Gables Hotel is seeking a detail‑oriented Turndown Attendant to create serene guest rooms and deliver a restful, high‑class experience for guests in a AAA Four‑Diamond property near Miracle Mile. You will prepare rooms, replenish amenities, and perform light cleaning to uphold Loews’ standards of comfort and elegance.

The role emphasizes careful attention to details, proactive service, and teamwork within the Housekeeping Department.

Qualifications

• Previous experience in a cleaning role preferred.
• Previous experience in a hotel or resort environment preferred.
• Basic English skills preferred.
• Ability to walk, stand, reach and bend.
• Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.
• Ability to work a flexible schedule, including weekends and holidays as required.

Responsibilities

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere.
• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.
• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.
• Adjust room conditions for guest comfort, such as setting the room temperature and lighting.
• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
• Attend departmental meetings and provide coverage in related areas when necessary.
• Maintain professional and friendly guest relations and ensure guest satisfaction.
• Follow safety protocols and department procedures, including emergency practices.

Skills

Guest experience

Detail-oriented

Proactive problem solving

Reliable team player

Adaptable and positive

Education

High school diploma

Job description

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Subsidized Parking Rates
• Complimentary meals in Team Member Café while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A detail-oriented Turndown Attendant who takes pride in creating a serene and inviting atmosphere for our guests. You'll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels' commitment to comfort and elegance.

Who You Are

• Guest Experience Enthusiast: You love making guests feel cared for and welcomed.
• Detail-Driven Professional: You notice the little things that make a big difference.
• Proactive Problem Solver: You anticipate needs and act quickly to exceed expectations.
• Reliable Team Player: You thrive in a collaborative environment and support your team.
• Adaptable and Positive: You maintain a calm, upbeat attitude-even during busy shifts.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.
• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.
• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.
• Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.
• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.
• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.
• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.
• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.
• Maintain a positive attitude and professional conduct at all times.
• Comply with all other Housekeeping Department and hotel policies and procedures.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Previous experience in a hotel or resort environment preferred.
• Basic English skills preferred.
• Ability to walk, stand, reach and bend.
• Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.
• Ability to work a flexible schedule, including weekends and holidays as required.