Turn Coordinator - Property Management

Suncoast Property Management, LLC; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan and match

Job summary

Suncoast Property Management, LLC in Jacksonville, FL seeks a Turn Coordinator to manage turnover from vacancy to rent-ready status. Responsibilities include creating repair lists, obtaining quotes, communicating with homeowners, coordinating vendors, and enforcing timelines. The role requires field work, strong organization, and customer-service focus. This is a full-time position with benefits and room for growth.

Qualifications

• Two or more years of experience in a similar role.
• Ability to perform field work and walk properties.
• High school diploma or equivalent.
• Strong office/administration skills.
• Knowledge of common home repair items.
• Customer service oriented with a professional demeanor.
• Able to manage time effectively, prioritize, and meet deadlines.
• Strong attention to detail.
• Effective written and verbal communication.
• Access to reliable transportation and valid driver's license.

Responsibilities

• Create a punch list of repair items prior to rent-ready status.
• Obtain vendor price quotes for repairs.
• Explain repair work orders to homeowners and obtain approval.
• Send repair orders and track progress with vendors.
• Coordinate with vendors on timelines and payment terms.
• Set realistic deadlines and follow up to ensure completion.

Skills

Customer service

Time management

Microsoft Excel

Communication skills

Field work

Attention to detail

Vendor coordination

Professional demeanor

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Description

Suncoast Property Management, located in Jacksonville, FL, manages more than 2,000 investor-owned rental units and homes across Florida and in the Atlanta, GA metro area.

Our tenant- and investor-focused approach to property management has helped us grow into one of the largest property management companies in Northeast Florida. We are expanding our team of career-minded professionals to keep pace with our rapid growth.

At Suncoast Property Management we pride ourselves on our culture and our ability to make our company a place where employees enjoy coming to work each day. We believe hard work is important but we also know that balance is essential. We encourage employees to become their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members. We believe that when good ideas are shared, even better things can happen.

The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

• Medical, dental, and vision insurance options
• Paid time off
• 401(k) plan and match

We are currently seeking a Turn Coordinator to manage the turnover process from vacancy to rent-ready status for rental units and homes.

General Duties and Responsibilities:

• Create a punch list of repair items to be completed before a vacant unit is determined to be rent-ready
• Obtain price quotes from each vendor for performing necessary repairs
• Explain requested repair work orders to homeowners and obtain owner approval for repair work expenses
• Send repair work orders to appropriate vendors and update them as needed
• Coordinate with vendors on time and date for completion of the turn Identify new vendors that will perform repair work to company standards and work with Accounting on vendor setup and payment terms
• Establish realistic but aggressive deadlines for the completion of necessary repairs and continuously follow up to ensure deadlines are met
• Keep the Property Management team and owners updated on the status of units under turn repair
• Conduct walk-throughs of assigned properties to ensure repairs are complete and the unit is in a rent-ready status
• Coordinate with Maintenance immediately after move-in to ensure all systems are operational as needed
• Complete detailed invoices describing repair work that has been completed and request funds from owners
• Assist team with escalated issues
• Help management monitor market trends to assist in the negotiation of pricing with vendors
• Perform periodic audits of turns by other team members to assist management in ensuring turns meet company quality expectations
• Back-up Turn Coordinators handling other areas and managing turns in areas with no assigned Turn Coordinator
• Complete required documentation and term files per company policy and procedure

Qualifications:

• Two or more years of successful experience in a similar role
• Ability to do field work/walk properties
• 2 or more years of success in a similar role
• High school diploma or equivalent
• Strong office/administration skills
• Knowledge of common home repair items
• Highly customer service oriented with a professional demeanor
• Able to manage time effectively, prioritize appropriately, and meet deadlines
• Strong attention to detail
• Able to communicate information and ideas in writing or when speaking so others will understand
• Skilled in the use of Microsoft Office Suite programs, Excel in particular
• Able to develop and maintain positive and cooperative working relationships
• Able to read and understand information and ideas presented in writing
• Able to listen and understand information and ideas presented in spoken words
• Access to reliable, safe personal transportation, a valid driver's license, and evidence of required auto liability insurance coverage

At Suncoast Property Management employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law. If you require a reasonable accommodation to apply for this position please contact our corporate offices at 972-383-4300.