Turf Specialist

FineTurf; Charlotte (NC); Sur place; USD 59 000 - 72 000; Plein temps

Résumé du poste

FineTurf in Charlotte, NC is seeking a Turf Specialist who will own every lawn service call and be the go-to turf expert on site. You will diagnose turf problems, train Team Leads, and support sales with on-site meetings while ensuring accurate records in Real Green.

The role requires strong turf knowledge, customer service skills, and the ability to balance fieldwork with office duties. Monday–Friday, 6:30 AM–4:00 PM, with a base salary of $65,000 plus 5% commission and a potential bonus, in a

Qualifications

• 2+ years of lawn care or turf application experience.
• Strong knowledge of turf, weeds, disease, insects, fertility and irrigation.
• Calm, confident communication with upset customers by phone and in person.
• Highly organized: every open issue tracked until it is closed.
• Comfortable splitting time between the field and the office.

Responsabilités

• Own every service call. Route and resolve within 48 hours.
• Save cancels by identifying and fixing root causes.
• Be the turf expert; diagnose problems on site and train Team Leads.
• Support sales with on-site property evaluations and meetings.
• Check records and notes in Real Green; ensure accuracy of notes and codes.

Connaissances

Turf knowledge

Customer service

Organization

Communication

Technology aptitude

Formation

North Carolina pesticide license

Outils

Real Green

Description du poste

Description

Reports to: Director of Sales and Customer Service

Works with: Team Leads, Operations Manager, Sales Team, Customer Service

Pay: $65,000 base + 5% commission on new sales (paid as produced) + bonus (TBD)

Schedule: Monday–Friday, 6:30 AM–4:00 PM

The Turf Specialist is FineTurf's turf expert and owns every lawn, service, and cancel issue. Billing and account questions stay with Customer Service. When a customer has a complaint, wants to cancel, or needs answers, the turf specialist figures out what's happening, makes sure it gets fixed, and keeps the customer on service.

Top priorities

• Own every service call. Every service call and complaint comes to you first. Decide who handles it, assign it, and follow up until it's resolved, within 48 hours. You route only your own service calls; the Operations Manager routes the calls you assign to others.


• Save cancels. Contact every customer who asks to cancel, find the real reason, and fix what can be fixed.


• Be the turf expert. Diagnose lawn problems on site, explain them in plain terms, and be the go-to resource for the company's turf and product questions. Create turf training material and train the Team Leads so the Team Leads can train their team.


• Support sales. Evaluate properties and handle on-site sales meetings (about 1–4 per week).


• Check records and tech notes. Every day, make sure completed stops have all products entered in Real Green, and grade technicians' notes and condition codes.

How Success Is Measured

• Time from complaint to resolution


• Cancel rate


• Customer satisfaction and reviews


• Complaint Tracker kept complete and current

Requirements

What you bring

• Strong knowledge of turfgrass, weeds, disease, insects, fertility, and irrigation


• Calm, confident communication with upset customers by phone and in person


• Highly organized: every open issue tracked until it's closed


• Comfortable splitting time between the field and the office

What We Are Looking For

• 2 or more years of lawn care or turf application experience


• Success leading and developing a team


• Strong knowledge of turf, weeds, and correct product mixing and application


• Valid driver’s license with a clean driving record


• Organized and comfortable using technology


• North Carolina pesticide license required


• Positive, adaptable attitude and a solutions-focused leadership style


• Results-driven and self-motivated


• Customer service experience