Turf Expert & Service Leader

FineTurf; Charlotte (NC); On-site; USD 59,000 - 72,000; Full time

Job summary

FineTurf in Charlotte, NC is seeking a Turf Specialist who will own every lawn service call and be the go-to turf expert on site. You will diagnose turf problems, train Team Leads, and support sales with on-site meetings while ensuring accurate records in Real Green.

The role requires strong turf knowledge, customer service skills, and the ability to balance fieldwork with office duties. Monday–Friday, 6:30 AM–4:00 PM, with a base salary of $65,000 plus 5% commission and a potential bonus, in a

Qualifications

• 2+ years of lawn care or turf application experience.
• Strong knowledge of turf, weeds, disease, insects, fertility and irrigation.
• Calm, confident communication with upset customers by phone and in person.
• Highly organized: every open issue tracked until it is closed.
• Comfortable splitting time between the field and the office.

Responsibilities

• Own every service call. Route and resolve within 48 hours.
• Save cancels by identifying and fixing root causes.
• Be the turf expert; diagnose problems on site and train Team Leads.
• Support sales with on-site property evaluations and meetings.
• Check records and notes in Real Green; ensure accuracy of notes and codes.

Skills

Turf knowledge

Customer service

Organization

Communication

Technology aptitude

Education

North Carolina pesticide license

Tools

Real Green

Job description

FineTurf in Charlotte, NC is seeking a Turf Specialist who will own every lawn service call and be the go-to turf expert on site. You will diagnose turf problems, train Team Leads, and support sales with on-site meetings while ensuring accurate records in Real Green.

The role requires strong turf knowledge, customer service skills, and the ability to balance fieldwork with office duties. Monday–Friday, 6:30 AM–4:00 PM, with a base salary of $65,000 plus 5% commission and a potential bonus, in a