Tuition Benefits Specialist — Associate

Northeastern University; Boston (MA); On-site; USD 49,000 - 67,000; Full time

Job summary

Northeastern University is seeking an Associate Benefits Administrator to serve as the primary contact for employees navigating benefits programs, with an emphasis on tuition remission. You will verify events, process deductions, and support benefits workflows using AI-enabled tools.

This early-career HR professional role offers exposure to total rewards within a leading research university, including collaboration across Benefits and HR teams.

Qualifications

• Bachelor's degree required; 1–3 years in benefits/HR internship or related work encouraged.
• Strong customer service orientation with the ability to communicate complex information clearly, calmly, and with discretion.
• Comfort learning and using technology, including AI-enabled tools, to support and streamline benefits workflows.
• Proficiency with Microsoft Office Suite, including intermediate Excel skills; exposure to a relational HRIS system (e.g., Workday) a plus.
• Strong analytical skills and attention to detail, with the ability to manage sensitive and time-sensitive information.
• Excellent organizational and interpersonal skills; able to multi-task and prioritize in a high-volume, fast-paced environment.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Serves as the primary contact for employees regarding tuition remission and benefits programs.
• Verifies and processes qualifying events, payroll deductions, and invoices.
• Partners with ITS support to troubleshoot and resolve technical issues.
• Presents tuition waiver program details at undergraduate admissions presentations, open houses, and new employee orientations.
• Delivers responsive, empathetic customer service for a high volume of benefits-related questions, using HR ServiceNow CRM, email, phone, and in-person support.
• Responds to and resolves complex benefits inquiries; partners with vendors and third-party administrators on enrollment, changes, and terminations.
• Tracks and maintains benefits for employees on unpaid leaves and long-term disability; coordinates with vendors and creates correspondence.
• Verifies and/or approves qualifying events, benefit changes, and related payroll deductions for new hires, terminations, and current employees.
• Calculates and processes monthly premium invoices across medical, dental, life, and LTD insurance, and voluntary benefits; ensures timely wire transfers.
• Tracks and audits enrollment information and benefit continuation for employees on unpaid leave; coordinates with the direct billing administrator.
• Schedules and coordinates benefits events such as Open Enrollment meetings, Healthy You events, the Benefits Fair, and seminars.
• Supports the identification and adoption of technology and AI-enabled tools that streamline benefits workflows.
• Prepares regular reports and audits to monitor transactions and ensure data integrity; partners cross-functionally to implement process improvements.

Skills

Customer service

Technology aptitude

Excel

Workday familiarity

Analytical skills

Organizational skills

Confidentiality

Education

Bachelor's degree

Tools

HRIS (Workday)

CRM (ServiceNow)

Job description

Northeastern University is seeking an Associate Benefits Administrator to serve as the primary contact for employees navigating benefits programs, with an emphasis on tuition remission. You will verify events, process deductions, and support benefits workflows using AI-enabled tools.

This early-career HR professional role offers exposure to total rewards within a leading research university, including collaboration across Benefits and HR teams.