Graduate Financial Aid Counselor

Northeastern University; Boston, Northern (MA, KY); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Paid time off

Tuition assistance

Wellness & life

Retirement

Commuting & transportation

Job summary

Northeastern University in Boston is seeking a Graduate Financial Aid Counselor to focus on graduate students and their families, advising on the availability of financial aid, its delivery, and reconciliation for transfer to student accounts.

The role includes reviewing applications, performing verification, evaluating appeals, and coordinating with schools and registrar. The position offers a hybrid work arrangement and opportunities to engage with diverse student populations.

Qualifications

• Bachelor's degree preferred or relevant experience.
• Experience in student personnel administration, preferably in Financial Aid or Student Accounts.
• Strong communication, interpersonal and organizational skills.
• Ability to communicate well by telephone and email, in addition to face‑to‑face interactions.
• Willingness and ability to give presentations to large groups of students and their families.
• Working knowledge of ServiceNow, PowerFAIDS, Banner, Microsoft Teams, Outlook, Word, and Excel preferred.
• Experience working with non‑traditional student populations and adult learners preferred.
• Demonstrated ability to work with a diverse student population.
• Strong analytical, decision‑making, and problem‑solving skills.

Responsibilities

• Counsel and advise students and parents on financial aid process, NU billing procedures, and financing options.
• Administer federal, state and Northeastern‑based financial assistance.
• Review student applications and perform federal needs analysis to determine eligibility.
• Verify information according to federal process.
• Perform the per term audit of federal eligibility: adjusting aid and monitor satisfactory academic progress.
• Represent the Financial Aid Office at Open Houses, student meetings, workshops, and part‑time evening programs to overview and answer questions regarding the financial aid process.

Skills

Communication

Interpersonal skills

Organizational skills

Public speaking

Telephone & email

Analytical thinking

Education

Bachelor's degree

Tools

ServiceNow

PowerFAIDS

Banner

MS Teams

Outlook

Word

Excel

Job description

About the Opportunity

JOB SUMMARY: The Graduate Financial Aid Counselor will primarily focus on graduate students, advise and counsel full and part‑time students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to student account. Responsibilities include reviewing student applications, performing verification procedures, reviewing/evaluating appeals, and interceding for students with participating departments (School administrators, Student Accounts, Registrar, and Co‑op). This position will have a hybrid work arrangement.

RESPONSIBILITIES INCLUDE

• Counsel and advise students and parents on financial aid process, NU billing procedures, and financing options.


• Administer federal, state and Northeastern‑based financial assistance.


• Review student applications and perform federal needs analysis to determine eligibility.


• Verify information according to federal process.


• Perform the per term audit of federal eligibility: adjusting aid and monitor satisfactory academic progress.


• Represent the Financial Aid Office at Open Houses, student meetings, workshops, and part‑time evening programs to overview and answer questions regarding the financial aid process.

MINIMUM QUALIFICATIONS

• Bachelors Degree preferred or relevant experience.


• Experience in student personnel administration, preferably in Financial Aid or Student Accounts.


• Strong communication, interpersonal and organizational skills.


• Ability to communicate well by telephone and email, in addition to face‑to‑face interactions.


• Willingness and ability to give presentations to large groups of students and their families.


• Working knowledge of ServiceNow, PowerFAIDS, Banner, Microsoft Teams, Outlook, Word, and Excel preferred.


• Experience working with non‑traditional student populations and adult learners preferred.


• Demonstrated ability to work with a diverse student population.


• Strong analytical, decision‑making, and problem‑solving skills.

Position Type Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Benefits

• Medical


• Vision


• Dental


• Paid time off


• Tuition assistance


• Wellness & life


• Retirement


• Commuting & transportation

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation

Grade/Pay Type: 106S Expected Hiring Range: $48,610.00 - $66,838.75 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly‑situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real‑world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.