Tuition Assistance Specialist (Remote)

The University of Arizona Global Campus; Arizona; Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life insurance

Disability programs

Paid vacation and holidays

Tuition reduction for employee and $4

Retirement plans

Recreation and cultural activities

Job summary

The University of Arizona Global Campus is seeking a Tuition Assistance Specialist to help Active Duty military members pursue education. You will guide TA processes, review vouchers, and coordinate invoicing with military branches.

Strong attention to detail and customer service are essential for success. Responsibilities include updating CampusVue with TA vouchers and grades, advising students and Education Service Offices, and resolving billing inquiries while following all policies and best

Qualifications

• Bachelor's degree or equivalent. 1 year of relevant work experience required.

Responsibilities

• Review and log Military TA vouchers in CampusVue, checking course dates and costs.
• Submit TA invoices weekly to the appropriate branch and coordinate with offices by phone or email.
• Verify grades loaded in CampusVue and resubmit or correct grades as needed.
• Advise students and Education Service Offices on TA processes via phone and email.
• Handle account inquiries, billing disputes, and misapplied payments with professional service.

Skills

Microsoft Office

Word

Excel

Outlook

PowerPoint

CRM management

Customer service

Verbal communication

Independent judgment

Education

Bachelor's degree

Tools

CampusVue

Job description

The mission of the Tuition Assistance (TA) Specialist is to assist Active Duty Military members in returning to post-secondary education. Responsibilities include providing information on all Tuition Assistance programs and procedures, as well as other Title IV educational funding; submitting invoices to the military for payment, reporting final grades to the military, and other duties as assigned. The position includes providing service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students.

Duties & Responsibilities

Continuously reviewing and logging Military Tuition Assistance vouchers into student information system (CampusVue). This consists of receiving TA vouchers by email and reviewing the TA vouchers for any errors that may need to be addressed by the student, related to course, dates, number of credits, and course cost. The employee would then save the TA voucher in a shared drive and then logging the TA voucher in CampusVue. TA rep will review and submit invoices on a weekly basis to the branch that approved the students Military Tuition Assistance. At times, TA rep may need to communicate by phone or email with the students Education Service Office or the military branch finance team to assist in finance questions that pertain to invoicing process. TA rep will review student files for grades that may have been loaded into CampusVue and then submit those grades through the correct military branch portal. This also includes correcting already submitted grades in the event the students grades were updated. Advising students/staff, and Education Service Offices via phone and email on the process of Military Tuition Assistance. The TA rep will apply knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, misapplied payments and other issues as needed to provide quality customer service.

Knowledge, Skills, and Abilities

Proficient skills in Microsoft Office, Word, Excel, Outlook, and PowerPoint applications. Proficient skills in database contact management applications and contact management strategies. Knowledge of Tuition Assistance programs, financial aid programs and regulations. Excellent customer service skills—Verbal communication, phone skills, listening, informing, and customer focus. Ability to follow University policies and procedures with good independent judgment.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through experience required. 1 year of relevant work experience is required.

Outstanding U of A benefits include

• health, dental, and vision insurance plans
• life insurance and disability programs
• paid vacation, sick leave, and holidays
• U of A/ASU/NAU tuition reduction for the employee and qualified family members
• retirement plans
• access to U of A recreation and cultural activities
• and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33-$25.41 Compensation Type: Salary at 1.0 full-time Equivalence (FTE) Grade: 5 Compensation Guidance: The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The Grade Range represents a full range of career compensation growth over time in this position and grade. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. The grade range for this position is $20.33-$25.41. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.

Career Stream and Level: PC1 Job Family: Financial Aid Job Function: Student Services Clery Language: Notice of Availability of the Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office. For more information regarding this position, please contact us at [e-mail].

Where higher education meets technology – that's The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities.