Remote Tuition Assistance Advisor

The University of Arizona Global Campus; Arizona; Remote; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Tuition reduction for employee and/or

Retirement plans

Job summary

The University of Arizona Global Campus is seeking a remote, full-time Tuition Assistance Specialist to support active duty military members returning to post-secondary education. You will provide information on TA programs and other Title IV funding, submit invoices, and report grades to the military.

You will advise students and Education Service Offices by phone and email, review TA vouchers in CampusVue, coordinate with military offices, and resolve billing issues while ensuring compliance

Qualifications

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience is required.

Responsibilities

• Continuously reviewing and logging Military Tuition Assistance vouchers into student information system (CampusVue). This consists of receiving TA vouchers by email and reviewing the TA vouchers for any errors that may need to be addressed by the student, related to course, dates, number of credits, and course cost.
• TA rep will review and submit invoices on a weekly basis to the branch that approved the students Military Tuition Assistance. At times, TA rep may need to communicate by phone or email with the students Education Service Office or the military branch finance team to assist in finance questions that pertain to invoicing process.
• TA rep will review student files for grades that may have been loaded into CampusVue and then submit those grades through the correct military branch portal. This also includes correcting already submitted grades in the event the students grades were updated.
• Advising students/staff, and Education Service Offices via phone and email on the process of Military Tuition Assistance. The TA rep will apply knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, misapplied payments and other issues as needed to provide quality customer service.

Skills

MS Office

Database management

TA programs knowledge

Customer service

Policy compliance

Education

Bachelor's degree

Job description

The University of Arizona Global Campus is seeking a remote, full-time Tuition Assistance Specialist to support active duty military members returning to post-secondary education. You will provide information on TA programs and other Title IV funding, submit invoices, and report grades to the military.

You will advise students and Education Service Offices by phone and email, review TA vouchers in CampusVue, coordinate with military offices, and resolve billing issues while ensuring compliance