Tubing Park Check-in Agent

Boyne Resorts; Snoqualmie Pass (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401(k) plan

Ally Health benefit

Sick time accrual

Job summary

The Summit at Snoqualmie is seeking a Tubing Park Check-In Agent to deliver front-line customer service and POS support for Tubing Park guests. Reporting to the Tubing Park Manager, you will process admissions and payments, keep the Welcome Center organized, and answer guest questions in a welcoming environment.

Located near Seattle, this role offers the chance to contribute to a fun, year-round mountain experience with reliable training and a focus on guest satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Must be at least 16 years of age.
• Basic computer experience.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Accurately process Tubing Park admissions and POS transactions.
• Assist with setup and closing of the Welcome Center.
• Receive payments by credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas and perform general cleaning duties.
• Maintain adequate supplies at POS stations.
• Proficiency in POS system for check-in and F&B (training provided).
• Snow removal with hand tools.
• Greet customers entering the Tubing Park and answer questions.
• Follow directions from Supervisors and Leads.
• Assist guests and escalate concerns when needed.

Skills

Customer service

Communication

Multitasking

Age 16+

Basic computer skills

Tools

Point-of-Sale (POS) system

Job description

Overview

The Tubing Park Check-In Agent provides front-line customer service and Point of Sale support for Tubing Park guests. Reporting to the Tubing Park Manager and taking day-to-day direction from the Arrivals Supervisor and Check-In Lead, this role processes admissions and other transactions, maintains supplies, and answers guest questions. Success means providing accurate, efficient service while helping keep the Welcome Center organized and welcoming.

Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.

Responsibilities

Long Term Thinking

• Accurately process Tubing Park admissions and other Point of Sale transactions.

Excellence in Execution

• Assist with setup and closing of the Welcome Center and surrounding areas.
• Receive payment by credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Maintain adequate supplies at assigned Point of Sale stations.
• Proficiency in point-of-sale system for both check-in and food & beverage (training available).
• Snow removal with various hand tools.

Attitude is Everything

• Greet customers entering the Tubing Park.
• Answer customers' questions and provide information on procedures or policies.

Develop Great People

• Follow direction from the Arrivals Supervisor and Check-In Lead.

Serve First

• Assist guests and escalated concerns when additional support is needed.

Qualifications

Required

• Excellent communication and customer service skills.
• Must be at least 16 years of age.
• Basic computer experience.
• Ability to multitask in a fast-paced and sometimes stressful environment.

Preferred

• Customer service experience, both in person and on the phone.
• Fluency in a language other than English.

Wage and Benefit Info:

The wage range for this positions is: from $21.50 to $23.55/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2-year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.