TSS PROGRAM MANAGER

State of Arkansas; Little Rock (AR); On-site; USD 104,000 - 154,000; Full time

Job summary

The State of Arkansas seeks a Senior TSS Program Manager to lead strategic planning, direction, and oversight of high-impact programs for the Department of Transformation and Shared Services. This role supervises program staff and guides statewide transformation efforts.

Responsibilities include aligning goals with legislative and agency priorities, managing budgets, timelines, and compliance, and presenting to executives. Strong public-sector leadership and policy experience are required.

Qualifications

• Bachelor's degree and 5 years in public sector program coordination or administrative leadership.
• Experience coordinating multi-agency programs and policy development.
• Knowledge of procurement, compliance, and state transformation initiatives.

Responsibilities

• Lead the design, implementation, and evaluation of complex, multi-agency programs with statewide impact.
• Supervise and mentor program staff, providing strategic direction, performance feedback, and professional development.
• Coordinate with agency leadership, legislators, and stakeholders to align program goals with state transformation strategies.
• Oversee program budgets, timelines, milestones, and compliance, ensuring delivery of measurable outcomes within established parameters.
• Provide technical guidance and policy direction to ensure programs adhere to applicable laws and regulations.
• Prepare and present briefing materials, formal reports, recommendations, and budget justifications to department executives.

Skills

AREC Real Estate License

Commercial Real Estate knowledge/exper

CRE Lease negotiation experience

CRE Property/Facility Management

Rent rolls & operating spreadsheets

Budgeting

Education

Bachelor's degree in public admin, business, political science, project management, communication, or related field

Job description

• AREC Real Estate License
• Commercial Real Estate knowledge/experience
• CRE Lease negotiation experience
• CRE Property/Facility Management experience
• Working knowledge with rent rolls and operating spreadsheets
• Budgeting

Position Information

Job Series: Shared Services Programs

Class Code: PSS05C

Pay Grade: SPC07

Salary Range: $103,991 - $153,907

Job Summary

The TSS Program Manager is a senior-level leadership position responsible for the strategic planning, direction, and oversight of high-impact programs that support the mission of the Department of Transformation and Shared Services (TSS). This classification provides direct supervision to TSS Program Supervisors/Experts and guides multi-agency initiatives, policy execution, and statewide transformation efforts.

Primary Responsibilities

Lead the design, implementation, and evaluation of complex, multi-agency programs with statewide impact.Supervise and mentor TSS Program Supervisors/Experts and Coordinators, providing strategic direction, performance feedback, and professional development.Coordinate with agency leadership, program stakeholders, legislators, and other governmental entities to align program goals with state transformation strategies.Oversee program budgets, timelines, milestones, and compliance, ensuring delivery of measurable outcomes within established parameters.Provide technical guidance and policy direction to ensure programs adhere to applicable laws, regulations, and administrative policies.Direct the development of standard operating procedures, performance metrics, and reporting tools to assess program efficiency and effectiveness.Prepare and present briefing materials, formal reports, recommendations, and budget justifications to department executives or oversight bodies.Manage risk mitigation strategies, issue resolution processes, and cross-agency dependencies affecting program success.Represent TSS at statewide planning meetings, advisory groups, legislative hearings, and executive-level discussions.

Knowledge and Skills

Demonstrated experience managing complex public programs, strategic initiatives, or multi-disciplinary teams within government or large organizations.Ability to set long-term goals, allocate resources, and oversee project execution across divisions or agencies.Strong knowledge of state program operations, legislative processes, procurement protocols, and compliance requirements.Experience developing or implementing statewide policies, transformation initiatives, or shared services frameworks.

Minimum Qualifications

A bachelor's degree in public administration, business, political science, project management, communication, or a related field, plus five (5) years of experience in public sector program coordination, policy development, or administrative leadership.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.