Program Specialist (Special Operations)

City of Sacramento; Sacramento (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

City of Sacramento seeks an experienced Emergency Management Coordinator (EMC) to lead all-hazard training, exercises, and community resource management. The role collaborates with federal, state, and local agencies and coordinates activities within the City’s EOC/COC for rapid response.

The ideal candidate will manage inter-agency communication, demonstrate calm situational awareness, and drive organizational resiliency across teams and stakeholders.

Qualifications

• Four years of progressively responsible professional-level administrative experience.
• Bachelor’s Degree from an accredited four-year college or university in business or public administration or closely related field.
• Desirable: experience in a governmental jurisdiction.

Responsibilities

• Execute all-hazard training and exercises for public safety.
• Coordinate community resource management and preparedness strategies.
• Collaborate with federal, state, and local agencies involved in emergency management planning and response.
• Support the Emergency Operations Center and inter-agency communication efforts.

Skills

Multitasking

Customer service under stress

Computers & software

Education

Bachelor's degree in public administration or business

Job description

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

The Program Specialist position, which operates under the working title of Emergency Management Coordinator (EMC), is part of the City’s Office of Emergency Management. This position is responsible for executing all-hazard training, exercises, and community resource management, while implementing comprehensive emergency preparedness strategies aimed at enhancing public awareness and building a more resilient community. This position requires collaboration with federal, state, and local agencies involved in emergency management planning and response, as well as coordination of activities within the City's Command Operations Center/Emergency Operations Center. Additionally, this position requires proficiency in systems that promote inter‑agency communication, professional and calm situational awareness, and a unified operational approach. The EMC role will have a flexible work schedule to meet the needs of the City during all hazards in fast‑paced and demanding situations. Emergency Operations Center and staff experience are highly encouraged to apply!

IDEAL CANDIDATE STATEMENT

The ideal candidate will possess strong briefing skills and be capable of delivering clear, concise, and actionable information to public safety personnel, disaster service worker officials, the public, and/or volunteers during both training exercises and actual emergency responses. As an experienced and engaged problem‑solver, the ideal candidate will collaborate with teams of various sizes and consistently demonstrate and foster resiliency, intensity, influence, ethics, commitment, interpersonal leadership, and craftsmanship. The ideal candidate will be a proven professional with strong communication skills, organizational agility, and the ability to skillfully build and maintain strong relationships with a wide variety of stakeholders including executive City leaders, other government agencies, and non‑government organizations.

As an experienced professional, the ideal candidate will also be committed to modern performance practices, embracing emerging technology, and be adaptable at preparing for and responding to all hazards with innovative perseverance. Familiarity with mass notification systems and auxiliary communication services is highly desirable. Completion of relevant state and federal coursework in disaster preparedness, response, and recovery is also desirable.

Under general direction the Program Specialist plans, directs, and supervises all of the activities of a major department or Citywide program or project with moderate visibility and impact; conducts studies and makes recommendations; monitors program compliance; represents the department in contacts with media, internal and external agencies, and organizations.

DISTINGUISHING CHARACTERISTICS

This advanced journey level class in the professional series is populated with multiple incumbents. The Program Specialist is distinguished from the next lower class of Program Analyst in that the Program Specialist manages multiple programs or moderately visible programs with greater department or Citywide impact. This class is distinguished from the next higher classification of Program Manager in that the Manager is responsible for administration and management of programs and projects with high visibility and substantial Citywide impact. This class is distinguished from the class of Administrative Officer in that the latter is responsible for all internal administrative functions for a department.

SUPERVISION RECEIVED AND EXERCISED

General direction is provided by a department or division head. Some assignments require responsibility for direct or indirect supervision of lower level professional, technical, and clerical personnel. Some positions function as internal consultants and require coordination among multiple divisions in a department.

• Plans, coordinates, and administers, a project or program with department or Citywide impact; supervises, trains and evaluates the work of professional, technical and clerical staff.
• Confers with department heads, division managers, members of professional staff, and other officials concerning the administrative needs and requirements related to the program or project; represents the program in contacts with news media, business and civic organizations, other City departments, and various outside public and private agencies.
• Interprets new policies, procedures, and regulations, and develops new or amended programs or projects as need dictates, monitors program objectives to assure compliance with State and administrative regulations and program guidelines.
• Conducts studies and surveys, performs research and analysis and prepares recommendations for department management; monitors and evaluates program effectiveness and outcomes; creates and implements program policies and procedures; develops guidelines, forms and related documents.
• Reviews grant opportunities; compiles and analyzes information for preparation of grants, contracts and agreements; negotiates terms; implements, monitors and prepares reports on conduct and performance of grants.
• Identifies program, project or system enhancements; selects and coordinates installation of new and revised programs and systems.
• Provides exceptional customer service to those contacted in the course of work.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

Knowledge of:

• Principles and practices of public administration and governmental finance, budgeting, and accounting.
• Procurement methods.
• Research techniques, methods and procedures.
• Methods and practices of modern office management.
• Principles and practices of program management and administration.
• Technical report writing.
• Methods of analysis.
• Principles and practices of supervision.

Skill in:

• Managing multiple tasks and deadlines.
• Customer service, including dealing with people under stress, and problem solving.
• Use of computers, computer applications, and software.

Ability to:

• Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity.
• Supervise and direct professional, technical, and clerical staff.
• Analyze fiscal problems and make sound policy and procedural recommendations.
• Make effective presentations to public officials, committees, and outside agencies.
• Establish and maintain effective working relationships with employees and the general public.
• Prepare technical and analytic reports.
• Communicate effectively, orally and in writing.
• Make program or project changes based on analysis of results, new legislation, or departmental changes.
• Meet multiple deadlines.

EXPERIENCE AND EDUCATION

Four years of progressively responsible professional‑level administrative experience.

Education

A Bachelor’s Degree from an accredited four‑year college or university with major coursework in business or public administration or a closely related field.

Note: It is highly desirable the required years of professional‑level experience be attained in a governmental jurisdiction.

Substitution

Additional qualifying experience may substitute for the required education on a year for year basis.