TSCM Operations Specialist

Crisis24; Menlo Park (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Crisis24 is seeking a TSCM Operations Specialist to support Executive Protection, Cyber Risk, and Technical Countermeasures programs. This hybrid role blends field readiness with program execution, including workflows, vendor coordination, and leadership briefings.

The ideal candidate has 3–5 years in security program delivery, strong communication, and the ability to translate risk into scalable, actionable outputs for internal stakeholders.

Qualifications

• 3-5 years experience supporting security programs and leading projects.
• Experience in technical countermeasures/ TSCM, information/cyber security operations, executive protection operations, or related security operations.
• Strong written and verbal communication skills for real-time strategic discussions.
• Excellent organizational skills with the ability to manage multiple workstreams in a fast-paced environment.

Responsibilities

• Provide operational and field support including travel readiness and incident response coordination.
• Identify, assess, and mitigate emerging security risks for executive protection and sensitive operations.
• Develop playbooks, SOPs, and escalation paths to reduce risk.
• Communicate risk and program value to stakeholders and leadership.

Skills

Security operations

Executive protection

Risk assessment

Stakeholder communication

Project leadership

Crisis response

Education

Bachelor's degree or equivalent

Tools

MS Office

AI platforms

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

We are seeking a TSCM Operations Specialist to support and develop Executive Protection (EP), Cyber Risk, and Technical Countermeasures security programs and operational capabilities. This is a hybrid role that blends field/operational support (travel, readiness, incident response) with program and operations execution (workflows, metrics, vendor coordination, and leadership briefings).

The ideal candidate builds trust quickly with stakeholders and can translate ambiguous risk and operational needs into scalable programs, workflows, and measurable outcomes.

The successful candidate will:

• Build strong relationships with internal stakeholders, partner teams, and industry peers
• Apply creative problem-solving to complex operational and risk challenges
• Communicate the business value of security programs and risk management strategies
• Learn quickly and synthesize large amounts of new information into actionable outputs

Responsibilities

Operational & Field Support

• Support operational activities, including travel support, readiness, and time-sensitive tasking
• Respond quickly and creatively to security incidents, escalations, or crisis response, coordinating stakeholders and driving follow-through
• Support technical countermeasure operations as needed (e.g., equipment readiness, deployment coordination, documentation, and continuous improvement)
• Participate in on-call/weekend coverage as required. Approximately 50% of work may occur after hours, based on operational needs, travel, or incident response
• Regular travel is required

Program, Risk, and Workflow Execution

• Identify and assess emerging security risks relevant to executive protection and sensitive operations; document impact, likelihood, and mitigations
• Deliver tactical outputs and strategic projects that reduce risk (e.g., playbooks, SOPs, checklists, escalation paths, intake/triage workflows)
• Support and develop policies, procedures, and improved operational workflows across TSCM programs
• Work with stakeholders to identify, scope, and prioritize new and existing initiatives within the portfolio

Communications, Stakeholders, and Enablement

• Develop robust relationships with client stakeholders, partner security teams, and trusted external peers
• Brief leadership on emerging risks, operational gaps, and recommended strategies in clear, decision‑oriented formats
• Leverage tools, technologies, and AI platforms to improve efficiency (automation, reporting, knowledge management, and documentation quality)
• Support training, exercises, and readiness programs; help track completion and maintain operational standards

Vendor Management

• Manage, oversee, and provide feedback on vendors, including performance tracking and capability assessments
• Support planning for vendor coverage, tooling needs, and service improvements

Qualifications (Required)

• Relevant educational background and/or equivalent professional experience
• 3-5 years experience supporting security programs and leading projects (planning, execution, stakeholder alignment, delivery)
• Demonstrated experience in at least one of the following domains:
• Technical Countermeasures/TSCM, information/cyber security operations, executive protection operations, or closely related security operations work
• Strong written and verbal communication skills, including comfort presenting and fielding strategic questions in real time
• Strong organizational skills: prioritization, attention to detail, follow-through, and ability to manage multiple workstreams in a fast‑paced environment
• Working knowledge of operational workflows and how to communicate business value, tradeoffs, and resourcing needs

Qualifications (Preferred)

• Experience building or improving risk methodologies (intake, triage, escalation, tracking, governance)
• Experience developing metrics/KPIs and recurring operational reporting
• Vendor management experience (SOWs, performance reviews, renewal/coverage planning)
• Experience producing incident after‑action reports, case studies, and operational advisories

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.