Intelligence Analyst II

Crisis24; Annapolis (MD); On-site; USD 70,000 - 110,000; Full time

Job summary

Crisis24 is seeking an experienced Travel Risk Intelligence Analyst II to support a global client’s security and travel risk program. The role is office-based in Annapolis, MD, requiring flexibility to work shifts, including evenings, overnights, weekends and holidays, with occasional travel.

You will monitor, analyze, and communicate security and travel developments that may impact client employees, assets, and operations globally, delivering concise intelligence in support of the GSOC and

Qualifications

• 3–5 years in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response.
• Bachelor’s degree required; Master’s degree preferred.
• Strong research, analytical, writing, and verbal briefing skills.
• Experience using travel risk management and communication platforms (Everbridge, SharePoint, Zendesk) and MS Office.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor, analyze, and communicate security and travel developments globally.
• Prepare, issue, and track multi-source travel security alerts for client travelers.
• Track travel to high-risk destinations and verify training and approvals.
• Conduct traveler safety check-ins and test tools for high-risk travel.
• Produce clear intelligence assessments and deliver briefings on request.
• Maintain client metrics and travel risk/security reports.
• Support development and improvement of client processes and SOPs.
• Collaborate with GSOC and global teams to ensure service quality.

Skills

Travel risk mgmt

GSOC operations

Intelligence analysis

Briefing skills

Multi-tasking

Client relations

Language assets

Education

Bachelor's degree

Master's degree

Tools

Everbridge

SharePoint

Zendesk

MS Office

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Who We Are Looking For

We are seeking an experienced Travel Risk Intelligence Analyst II to support a global client’s security and travel risk management program. The ideal candidate is an analytical, detail-oriented professional with strong judgment, excellent communication skills, and the ability to operate confidently in a 24/7 GSOC environment. This role is office-based in Annapolis, MD and requires flexibility to work shifts, including evenings, overnight, weekends, and holidays, with occasional travel to client locations.

What You Will Work On

In this role, you will monitor, analyze, and communicate security and travel-related developments that may impact client employees, assets, and operations globally. Key responsibilities include:

• Preparing, issuing, and tracking multi-source travel security alerts for client travelers
• Monitoring global events and Crisis24 alerts to assess potential client impact
• Tracking travel to high- and very high-risk destinations and verifying required training and approvals
• Conducting traveler safety check-ins and testing tools for high-risk travel
• Recognizing and responding to crises, escalating intelligence and impacts to appropriate stakeholders in line with SOPs
• Producing clear, concise written and verbal intelligence assessments using OSINT
• Delivering intelligence briefings and security impact updates upon client request
• Maintaining client metrics and producing regular travel risk and security reports
• Supporting the development and continuous improvement of client processes, protocols, and SOPs
• Proactively leveraging Crisis24 resources to address intelligence gaps and enhance analysis
• Triaging client requests and ensuring timely, high-quality service delivery
• Remaining consistently engaged with the GSOC and global teammates

Who You Will Work With

You will work under the direction of the Embedded Intelligence Services (EIS) Intelligence Manager, supporting the client’s Global Security Team and Global Security Operations Center (GSOC). The role involves frequent collaboration with internal analysts across global locations, third-party vendors, and client stakeholders to ensure effective delivery of the integrated travel risk management and global security program.

What You Will Bring

• 3-5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response
• Bachelor’s degree required; Master’s degree or equivalent experience preferred
• Strong research, analytical, writing, and verbal briefing skills
• Experience using travel risk management and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS Office
• Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment
• Strong problem-solving skills and sound professional judgment
• Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts
• Customer service mindset with a proactive and collaborative approach
• Foreign language capability, travel experience, and data or mapping visualization skills are considered strong assets
• This role includes recurring operational responsibilities, such as monitoring traveler movements, disseminating alert notifications, and conducting traveler check-ins. Candidates should be comfortable performing these tasks consistently and with strong attention to detail

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.