GSOC Analyst

Crisis24; Menlo Park (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Crisis24 is seeking a detail-oriented GSOC Analyst to monitor global events, alarms, and security systems, and to respond to alerts across a global client base. The role emphasizes clear, actionable communications and collaboration with multiple security teams.

The position requires a Bachelor's degree or equivalent experience, strong writing and speaking ability, and willingness to work 8–12 hour shifts, days and nights. On-site presence is expected in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field is strongly preferred or equivalent military/work experience.
• Strong written and verbal communication skills are required.
• Must be able to communicate effectively under pressure and maintain confidentiality.

Responsibilities

• Provide emergency and non-emergency security system monitoring and notifications.
• Write clear security incident reports for management.
• Collect, evaluate, and disseminate intelligence to support action plans.
• Assist in planning and execution of risk assessment projects.
• Coordinate with onsite and offsite security teams and maintain documentation.

Skills

Communication

Time management

Organizational skills

Professional demeanor

Adaptability

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Google Suite

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations. At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk. More information is available at https://www.crisis24.com/careers

Summary

The GSOC Analyst must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team first mentality. Daily responsibilities will focus on the monitoring of global events, camera and alarm monitoring, internal and external communications, and responding to alerts from a variety of security systems and tools. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience.

Essential Functions

• Provide emergency and non-emergency security system monitoring, security dispatch, and emergency notification services.
• Write security incident investigation reports to provide situational awareness and communicate risks to management.
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood.
• Assist in planning and execution of risk assessment projects.
• Contribute to procedures and processes to standardize and enhance risk management.
• Work closely with various onsite, offsite, internal, and external security teams.
• Process and maintain a wide variety of files, logs, reports, and forms.
• Prepare written reports of incidents in the proper format, grammar, and spelling.
• Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets.
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.

Required And Preferred Experience And Qualifications

• Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military or work experience is acceptable.
• Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security.
• Must be well-versed in current technologies and open-source search methodologies.
• Experience working on a remote based team.
• Must be willing to sign an NDA and maintain strict confidentiality.
• Must be able to communicate effectively, both verbally and in writing.
• Must be a competent user of Microsoft Suite and Google Suite.
• Ability to maintain a professional demeanor during stressful situations.
• Must be able to quickly adapt and excel in dynamic situations.
• Demonstrated organizational and time management skills.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Ability to attend training events that fall outside normal work hours.
• Ability to work 8 to 12-hour shifts both days and nights.

Work Environment & Physical/Mental Demands

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include
• Must undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
• Frequent sitting and/or standing

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.