Operations Specialist (Swing Shift)

Crisis24; Boca Raton (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Crisis24 in Boca Raton, FL is seeking a proactiveOperations/Executive Protection support professional to coordinate client schedules, ground team activities, and travel logistics, while assisting with risk assessments and client communications. The role requires a Bachelor's degree (or equivalent military experience), strong Microsoft Office skills, and the ability to work nights and adapt under pressure.

You will manage records, maintain safety compliance, and deliver high-quality service to

Qualifications

• Bachelor's degree in a related field strongly preferred.
• Interest or direct experience in Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security.
• Proficient in Microsoft Suite, Teams, SharePoint, and related tools.
• Must sign NDA and maintain strict confidentiality.
• Effective verbal and written communication required.
• Professional demeanor under stressful situations.
• Ability to adapt quickly in dynamic environments.
• Strong organizational and time-management skills.
• Demonstrated client management and conflict-resolution abilities.
• Availability for training outside normal hours and night shifts.

Responsibilities

• Serve as primary liaison between clients, vendors, and internal teams.
• Coordinate client schedules with ground teams and support protection operations.
• Schedule and track agents, drivers, and related services globally.
• Support GSOC managers with plans, risk assessments, and summaries.
• Manage travel and logistics for agents and drivers.
• Answer calls and disseminate information to relevant parties.
• Prepare briefs, dispatch confirmations, and client-facing docs.
• Coordinate logistical communications for pickups, routing, and vehicle needs.
• Review requests, estimates, and statements of work for compliance with client needs.
• Monitor timelines, risks, and issues; provide workable solutions.
• Ensure safety standards and regulatory compliance across operations.
• Resolve client concerns and maintain service satisfaction.
• Participate in meetings; communicate updates and decisions across teams.
• Maintain operational records, logs, and internal controls.

Skills

Executive Protection

Intelligence

Operations

Crisis Management

Emergency Response

Client Management

Conflict Resolution

Communication

Time Management

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office

Microsoft Teams

SharePoint

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Key Responsibilities Include

• Serving as the primary point of contact between clients, vendors, and other teams.
• Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.
• Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.
• Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
• Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
• Answering phone calls and disseminating the information to relevant parties.
• Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
• Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
• Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.
• Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.
• Ensuring compliance with safety standards, operational directives, and national and regional regulations.
• Resolving operational issues, client concerns, and service satisfaction matters.
• Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.
• Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.

Required and Preferred Experience and Qualifications

• Bachelor's degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
• Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response
• Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Ability to attend training events that fall outside normal work hours
• Ability to work night shifts

Work Environment & Physical/Mental Demands

With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Must undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
• Frequent sitting and/or standing

Available Shifts

• Swing Shift: 1:30 PM - 9:30 PM

Training Schedule

All new hires will complete a mandatory training period from 8:00 AM - 4:00 PM, Monday through Friday, for the first two weeks before transitioning to their assigned shift.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Equal Opportunity

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.