TS/SCI with Poly Help Desk Technician – Info Systems

Saic; Chantilly (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

SAIC is seeking a Help Desk Technician to join our team of diverse individuals. This role requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK.

The technician will work to resolve technical problems and answer queries by telephone, email, and self-service ticket, while maintaining IMS records and training materials.

Qualifications

• 5+ years of experience working directly with Information Technology.
• Excellent communication skills, both written and verbal.
• Excellent customer services.
• Ability to collect actionable information from a non-technical community.

Responsibilities

• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls and/or tickets to subject matter experts, when necessary.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.
• Maintain and improve training materials for the system and host live training sessions both in-person and virtual.

Skills

IT experience

Communication skills

Customer service

Non-technical data collection

Education

Bachelor's Degree in related field

Tools

Archibus

Web technologies

Job description

SAIC is seeking a Help Desk Technician to join our team of diverse individuals. This role requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK.

The technician will work to resolve technical problems and answer queries by telephone, email, and self-service ticket, while maintaining IMS records and training materials.