TS/SCI Technical Writer for Government IT Training

cFocus Software Incorporated; Linthicum, Northern (MD, KY); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

cFocus Software Incorporated is seeking a Technical Writer to support USAF programs. This on-site role in Linthicum Heights, MD requires an active TS/SCI clearance and involves developing manuals, training materials, SOPs, and documentation for government-approved systems.

You will collect requirements, interview SMEs, and ensure accuracy against real workflows. Responsibilities include drafting guides for Tier 0–Tier 2 service desks, coordinating with engineering on designs, and maintaining

Qualifications

• Active TS/SCI clearance required.
• BS in Computer Science, IT or related field.
• Experience writing and editing for enterprise IT systems.
• Translate complex technical information into user guides and training content.
• Interview subject matter experts and validate documentation against workflows.
• Proficiency with word processing, document styles, templates, tables, and revision tools.
• Manage review comments, document versions, repositories, and publication workflows.
• Knowledge of IT infrastructure, cybersecurity, and service support terminology.
• Organize requirements and evidence into traceable deliverables.
• Strong attention to detail, communication, and meeting deadlines.

Responsabilités

• Gather documentation requirements, interview SMEs, and organize technical information for users or reviewers.
• Develop and maintain user manuals, training materials, quick-reference guides, and SOPs.
• Draft and update troubleshooting guides and SOPs for Tier 0–Tier 2 service desk operations.
• Document designs, configurations, interfaces, and integration workflows with engineering teams.
• Support architecture documentation under DoDAF or successor framework.
• Assist configuration management with plans, baselines, revisions, and traceable updates.
• Draft and maintain information management and records management SOPs and forms.
• Develop training content for data governance and knowledge management processes.
• Support cybersecurity teams with procedures and documentation for ATO activities.
• Document system recovery procedures and Continuity of Operations Plans.

Connaissances

Technical Writing

SME Interviewing

Documentation Standards

Formation

BS in Computer Science / IT or related field

Outils

MS Word

Document Management Systems

Description du poste

cFocus Software Incorporated is seeking a Technical Writer to support USAF programs. This on-site role in Linthicum Heights, MD requires an active TS/SCI clearance and involves developing manuals, training materials, SOPs, and documentation for government-approved systems.

You will collect requirements, interview SMEs, and ensure accuracy against real workflows. Responsibilities include drafting guides for Tier 0–Tier 2 service desks, coordinating with engineering on designs, and maintaining