USAF - Technical Writer

cFocus Software Incorporated; Linthicum, Northern (MD, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

cFocus Software Incorporated is seeking a Technical Writer to support USAF programs. This on-site role in Linthicum Heights, MD requires an active TS/SCI clearance and involves developing manuals, training materials, SOPs, and documentation for government-approved systems.

You will collect requirements, interview SMEs, and ensure accuracy against real workflows. Responsibilities include drafting guides for Tier 0–Tier 2 service desks, coordinating with engineering on designs, and maintaining

Qualifications

• Active TS/SCI clearance required.
• BS in Computer Science, IT or related field.
• Experience writing and editing for enterprise IT systems.
• Translate complex technical information into user guides and training content.
• Interview subject matter experts and validate documentation against workflows.
• Proficiency with word processing, document styles, templates, tables, and revision tools.
• Manage review comments, document versions, repositories, and publication workflows.
• Knowledge of IT infrastructure, cybersecurity, and service support terminology.
• Organize requirements and evidence into traceable deliverables.
• Strong attention to detail, communication, and meeting deadlines.

Responsibilities

• Gather documentation requirements, interview SMEs, and organize technical information for users or reviewers.
• Develop and maintain user manuals, training materials, quick-reference guides, and SOPs.
• Draft and update troubleshooting guides and SOPs for Tier 0–Tier 2 service desk operations.
• Document designs, configurations, interfaces, and integration workflows with engineering teams.
• Support architecture documentation under DoDAF or successor framework.
• Assist configuration management with plans, baselines, revisions, and traceable updates.
• Draft and maintain information management and records management SOPs and forms.
• Develop training content for data governance and knowledge management processes.
• Support cybersecurity teams with procedures and documentation for ATO activities.
• Document system recovery procedures and Continuity of Operations Plans.

Skills

Technical Writing

SME Interviewing

Documentation Standards

Education

BS in Computer Science / IT or related field

Tools

MS Word

Document Management Systems

Job description

cFocus Software seeks a Technical Writer to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance.

Qualifications:

• Active TS/SCI clearance
• B.S. Computer Science, Information Technology, or a related field
• Experience writing and editing technical documentation for enterprise IT systems or services.
• Ability to translate complex technical information into clear procedures, guides, and training content.
• Experience interviewing subject matter experts and validating documentation against actual workflows.
• Proficiency with word processing, document styles, templates, tables, and revision tools.
• Experience managing review comments, document versions, repositories, and publication workflows.
• Working knowledge of IT infrastructure, applications, cybersecurity, and service support terminology.
• Ability to organize requirements, technical source material, and evidence into traceable deliverables.
• Strong attention to detail, communication skills, and ability to meet coordinated deadlines

Duties:

• Gather documentation requirements, interview subject matter experts, and organize technical information for the intended user or reviewer.
• Develop and maintain user manuals, training materials, quick-reference guides, and instructions for Government-approved systems and tools.
• Draft and update troubleshooting guides and Standard Operating Procedures (SOPs) supporting Tier 0, Tier 1, and Tier 2 service desk operations.
• Document technical designs, system configurations, interfaces, integration workflows, and as-built architectures in coordination with engineering teams.
• Support documentation of the Collect, Analyze, Disseminate, Operationalize-Integrated Solution (CADO-IS) architecture under DoDAF or its successor framework.
• Assist configuration management personnel with plans, procedures, baseline descriptions, revision histories, and traceable documentation updates.
• Draft and maintain information management, knowledge management, and records management SOPs, procedures, publications, and forms for Government approval.
• Develop training content for approved data governance, records management, and knowledge management processes with relevant subject matter experts.
• Support cybersecurity teams in preparing technical evidence, procedures, and documentation for Authority to Operate (ATO), continuous ATO, and compliance activities.
• Support documentation of system recovery procedures, Continuity of Operations Plans, and lessons from recovery testing.
• Prepare assigned technical reports and program documentation, organizing source data and maintaining consistency with approved requirements and designs.
• Edit documents for technical accuracy, clarity, grammar, spelling, formatting, terminology, and completeness; validate procedures with responsible technical personnel.
• Coordinate review cycles, track comments and approvals, incorporate authorized revisions, and prepare final deliverables for Government review and acceptance.
• Maintain controlled document versions, source references, and approved repository records; update affected content following system or process changes.
• Apply required contractor authorship and security markings, follow approved information-handling procedures, and support documentation quality improvements.