TS/SCI Oracle & Sun Hardware Support Specialist

Quevera, LLC.; Maryland; On-site; USD 100,000 - 140,000; Full time

Job summary

Quevera, LLC. seeks an Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph to provide hands-on hardware support in Solaris and Linux environments, including ZFS storage and Exadata.

The role covers on-site service desk coverage, ticketing, and travel to customer sites for fixes, with strong collaboration across data centers and leadership to meet SLAs. Minimum 2 years of in-depth troubleshooting experience in Oracle and Sun hardware, firmware, and software is

Qualifications

• Minimum of two (2) years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
• Expertise in troubleshooting Oracle and Sun Systems hardware, firmware, and software issues.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Active TS/SCI clearance with Polygraph is required.

Responsibilities

• Provide Oracle hardware support in Solaris and Linux operating system environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
• Provide on-site service desk coverage and assist customers with hardware and software issues through email, phone, or instant messaging.
• Maintain the on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware equipment fixes, including drive replacements and issues involving latency, power failures, and connectivity.
• Maintain ongoing communication with customers throughout call progression and meet delivery target dates in accordance with contract support SLAs.
• Escalate customer issues and concerns to leadership as needed.
• Coordinate with data center staff at remote locations to organize access for additional support.
• Create break/fix and work-order requests for access to local and remote locations.
• Maintain on-site spare inventory for local use.
• Follow government security policies.
• Conduct weekly customer checks to identify unspecified issues with supported hardware or software.

Skills

Oracle hardware troubleshooting

Sun Microsystems hardware

Linux administration

Solaris

Tools

ZFS storage

Exadata

Oracle Database Appliances

Job description

Quevera, LLC. seeks an Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph to provide hands-on hardware support in Solaris and Linux environments, including ZFS storage and Exadata.

The role covers on-site service desk coverage, ticketing, and travel to customer sites for fixes, with strong collaboration across data centers and leadership to meet SLAs. Minimum 2 years of in-depth troubleshooting experience in Oracle and Sun hardware, firmware, and software is