Oracle & Sun Hardware Support Specialist

Quevera; Maryland; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage (employer-paid)

Disability coverage (employer-paid)

Life insurance (employer-paid)

Job summary

Quevera is seeking a skilled Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph in Annapolis Junction, Maryland. The role provides hands-on support for Oracle hardware in Solaris and Linux environments, including ZFS storage, Exadata, and legacy Sun hardware.

Typical duties include on-site service desk coverage, travel to customer sites for hardware fixes, and maintaining communication with customers to meet SLAs.

Qualifications

• Active TS/SCI clearance with Polygraph required.
• 2+ years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
• Expertise in troubleshooting Oracle and Sun Systems hardware, firmware, and software issues.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.

Responsibilities

• Provide Oracle hardware support in Solaris and Linux operating system environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
• Provide on-site service desk coverage and assist customers with hardware and software issues through email, phone, or instant messaging.
• Maintain the on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware equipment fixes, including drive replacements and issues involving latency, power failures, and connectivity.
• Maintain ongoing communication with customers throughout call progression and meet delivery target dates in accordance with contract support SLAs.
• Escalate customer issues and concerns to leadership as needed.
• Coordinate with data center staff at remote locations to organize access for additional support.
• Create break/fix and work-order requests for access to local and remote locations.
• Maintain on-site spare inventory for local use.
• Follow government security policies.
• Conduct weekly customer checks to identify unspecified issues with supported hardware or software.

Skills

Oracle hardware troubleshooting

Sun hardware troubleshooting

Solaris/Linux expertise

Firmware & software patching

Tools

ZFS storage

Exadata

Oracle Database Appliances

Job description

Job Description

Quevera is seeking a skilled and detail-oriented Oracle & Sun Hardware Support Specialist with an active TS/SCI clearance with Polygraph in Annapolis Junction, Maryland.

This role provides hands-on support for Oracle hardware operating in Solaris and Linux environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.

Job Responsibilities

• Provide Oracle hardware support in Solaris and Linux operating system environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
• Provide on-site service desk coverage and assist customers with hardware and software issues through email, phone, or instant messaging.
• Maintain the on-site ticketing queue for hardware and software requests.
• Travel to customer sites to implement hardware equipment fixes, including drive replacements and issues involving latency, power failures, and connectivity.
• Maintain ongoing communication with customers throughout call progression and meet delivery target dates in accordance with contract support SLAs.
• Escalate customer issues and concerns to leadership as needed.
• Coordinate with data center staff at remote locations to organize access for additional support.
• Create break/fix and work-order requests for access to local and remote locations.
• Maintain on-site spare inventory for local use.
• Follow government security policies.
• Conduct weekly customer checks to identify unspecified issues with supported hardware or software.

Minimum Requirements

• Active TS/SCI clearance with Polygraph required.
• Minimum of two (2) years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
• Expertise in troubleshooting Oracle and Sun Systems hardware, firmware, and software issues.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.

Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

Outstanding Benefits

We invest in our employees and their families through a highly competitive benefits package, including:

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training, certifications, and professional development
• Career advancement through our structured iQTouch Program
• Up to 6% 401(k) match
• Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.