TS/SCI IT Support Specialist — Help Desk (Full-Scope Poly)

Orion Consortium; Fort Meade (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Orion Consortium is seeking IT support professionals to provide technical assistance to computer users and resolve issues for clients in person, by phone, or electronically. The role includes helping users with hardware/software, printing, word processing, email, and operating systems, with illustrative examples such as Help Desk Technician and IT Support Specialist.

Applicants must have TS/SCI with Full-Scope polygraph.

Qualifications

• Provide technical assistance to computer users.
• Resolve computer problems for clients in person, by phone, or electronically.
• Illustrative examples: Help Desk Technician, IT Support Specialist.

Responsibilities

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, over the phone, or electronically.
• May provide assistance with hardware/software usage including printing, installation, word processing, email, and operating systems.

Skills

Help desk

Customer support

Troubleshooting

Job description

Orion Consortium is seeking IT support professionals to provide technical assistance to computer users and resolve issues for clients in person, by phone, or electronically. The role includes helping users with hardware/software, printing, word processing, email, and operating systems, with illustrative examples such as Help Desk Technician and IT Support Specialist.

Applicants must have TS/SCI with Full-Scope polygraph.