TS/SCI IT Service Desk Lead - Senior Operations & Compliance

Integral Federal, Inc.; Vienna (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Spending Accounts

Short-Term and Long-Term Disability Insurance

Life Insurance

Paid Time Off & Holidays

Earned Bonuses & Awards

Professional Training Reimbursement

Employee Assistance Program

Job summary

Integral Federal, Inc. is seeking an IT Service Desk Lead in Vienna, VA. The role involves overseeing daily IT operations, managing a high-volume service desk, and providing hands-on support for complex issues. Applicants must have a Bachelor’s Degree in IT or related field, 8+ years of experience, and an active TS/SCI clearance.

The position offers comprehensive benefits, including medical and dental insurance, flexible spending accounts, and professional training reimbursement.

Qualifications

• 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities.
• Active TS/SCI security clearance.
• DoD 8570 IAT II certification (e.g., Security+ CE).
• Experience supporting DoD enterprise environments (JWICS, NIPR, SIPR, NSANET).

Responsibilities

• Oversee daily operations and service delivery of an IT Service Desk.
• Provide hands-on support for complex IT issues.
• Lead Tier 2-3 escalations and ensure proper resolution paths.
• Monitor incident trends and implement corrective actions as needed.

Skills

IT Service Desk Management

Communication Skills

Leadership

Staff Development

Education

Bachelor’s Degree in Information Technology or related field

Tools

Remedy or similar ITSM platforms

Job description

Integral Federal, Inc. is seeking an IT Service Desk Lead in Vienna, VA. The role involves overseeing daily IT operations, managing a high-volume service desk, and providing hands-on support for complex issues. Applicants must have a Bachelor’s Degree in IT or related field, 8+ years of experience, and an active TS/SCI clearance.

The position offers comprehensive benefits, including medical and dental insurance, flexible spending accounts, and professional training reimbursement.