TS/SCI Senior IT Service Desk Engineer (On‑Site)

Integral Consulting Services, Inc.; Vienna, Northern (VA, KY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off & Holidays

Overtime/Shift differential potential

Professional Training Reimbursement

Employee Assistance Program

Job summary

Integral Federal is seeking a Senior IT Service Desk Engineer to deliver frontline and high-level IT support in a secure SCIF environment in Vienna, VA. The role blends Tier 1 triage with advanced troubleshooting, imaging, and device management across Windows and Apple platforms.

You will collaborate with IT teams and project managers, maintain SOPs, support conferencing and mobile devices, and manage vendor engagements within a fast-paced, compliant setting.

Qualifications

• Security Clearance: Active DoD Top Secret with SCI Eligibility required.
• 5+ years of relevant IT service desk experience with a Bachelor’s degree or equivalent IT certification.
• Strong experience deploying and managing Windows and Apple endpoints; expertise with imaging and deployment tools.
• Experience with Azure, Intune, and Office 365 administration; AD and Exchange proficiency.

Responsibilities

• Provide Tier 1 triage and high-level troubleshooting in a government SCIF environment.
• Image, configure, deploy, and install new equipment; manage warranty repairs.
• Develop and document SOPs; maintain AD/Exchange artifacts lifecycle.
• Collaborate with IT teams on large projects and vendor relationships.
• Support video conferencing equipment and desk phones; assist with remote access (Azure Virtual Desktop).
• Track issues using standard ticketing tools (Salesforce/HEAT/Remedy).
• Maintain high SLAs in a fast-paced Service Desk setting.

Skills

Active Directory

Group Policy

SCCM

Windows OS

PowerShell

Intune

Azure

Exchange

Remote support

ITIL/Agile

Education

Bachelor's degree or equivalent IT certification

Tools

Salesforce

HEAT

Remedy

Job description

Integral Federal is seeking a Senior IT Service Desk Engineer to deliver frontline and high-level IT support in a secure SCIF environment in Vienna, VA. The role blends Tier 1 triage with advanced troubleshooting, imaging, and device management across Windows and Apple platforms.

You will collaborate with IT teams and project managers, maintain SOPs, support conferencing and mobile devices, and manage vendor engagements within a fast-paced, compliant setting.