Night IT NOC Operations Supervisor

CACI International Inc; Springfield (VA); On-site; USD 71,000 - 149,000; Full time

Job summary

CACI International Inc seeks an Integrated Shift Supervisor for the night shift to direct on-shift personnel and coordinate activities across a multi-source service environment supporting the COMM Network Operations Center (NOC).

You will monitor incidents, manage changes, and escalate according to severity, ensuring situational awareness and timely communications to Government leadership.

Qualifications

• Active TS/SCI clearance with Polygraph.
• Minimum five years coordinating IT operations in a 24x7 environment.
• Security+ or DoD 8140 IAT-compliant certification.
• ITIL 4 certification is preferred.

Responsibilities

• Direct on-shift personnel and coordinate across a multi-source service environment.
• Monitor incidents, track changes, and escalate per severity levels.
• Prepare daily network availability briefings and executive reports.
• Provide Situational Awareness support to government leadership.
• Archive shift logs, perform trend analysis, and ensure SLA compliance.
• Engage Service Desk and other support resources to resolve incidents.

Skills

Strong written communication

IT operations coordination

Networking knowledge

Executive-level reporting

Time management

Tools

ServiceNow

Windows

ITSM platforms

Job description

CACI International Inc seeks an Integrated Shift Supervisor for the night shift to direct on-shift personnel and coordinate activities across a multi-source service environment supporting the COMM Network Operations Center (NOC).

You will monitor incidents, manage changes, and escalate according to severity, ensuring situational awareness and timely communications to Government leadership.