TS/SCI IT Helpdesk & Client Support Specialist

BluePath Labs (8(a) & SDVOSB); Washington (District of Columbia); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Wellness reimbursement

Flexible Spending Account

Tuition assistance

401(k) with company match

Paid time off + 12 holidays

Job summary

BluePath Labs is seeking a TS/SCI Information Technology Helpdesk & Client Support specialist to serve as the first point of contact for IT issues related to workstations, printers, scanners, and peripherals, supporting Department of War clients in the National Capital Region. The role requires U.S.

citizenship, a TS/SCI clearance eligibility, a High School Diploma or GED, and 3 years of enterprise IT helpdesk or desktop support experience, with CompTIA A+ certification preferred.

Qualifications

• Three (3) years of enterprise IT helpdesk or desktop support experience.
• Experience troubleshooting Windows workstations, printers, scanners, and peripheral devices; managing incident tickets through resolution; maintaining ticket logs and performance metrics.
• U.S. Citizen with TS/SCI clearance eligibility; High School Diploma or GED; CompTIA A+ Certification (or equivalent).

Responsibilities

• Managing all helpdesk inquiries from receipt to resolution, escalating complex issues as necessary.
• Analyzing helpdesk data to identify trends and implement preventive measures; provide an annual report on trends and preventive measures.
• Maintaining a comprehensive trouble ticket log, including status monitoring and metrics reporting for the Month Status Report.

Skills

US Citizenship

IT helpdesk experience

Customer support

Troubleshooting

Professional communication

Education

High School Diploma or GED

Associate's or Bachelor's Degree in IT/IS/CS

Tools

CompTIA A+ Certification

Microsoft 365 environments

Job description

BluePath Labs is seeking a TS/SCI Information Technology Helpdesk & Client Support specialist to serve as the first point of contact for IT issues related to workstations, printers, scanners, and peripherals, supporting Department of War clients in the National Capital Region. The role requires U.S.

citizenship, a TS/SCI clearance eligibility, a High School Diploma or GED, and 3 years of enterprise IT helpdesk or desktop support experience, with CompTIA A+ certification preferred.